Department La Mer Spa

Job Title Part-time Spa Receptionist

Reports To Spa Supervisor

Position

Summary

The ideal candidate will oversee the reception area of the spa by

welcoming and greeting clients warmly, ensuring that they feel

comfortable and relaxed. He or she will attend to their queries about the

services offered at the spa, book appointments and process payment for

spa services and products purchased.

Duties And Responsibilities

Include

• Provide guidance to clients on the procedures at the spa
• Answer telephone calls and provide accurate information to clients

• Keep the reception area clean, organized and conducive for clients

• Introduce new products to clients and educate them on their uses and benefits

• Process payments from clients for services rendered and products purchased from the spa
• Book appointments for clients
  
  
  
• Open and close the spa at the appropriate times
• Assist in getting client feedback on level of services delivered in order to improve on service delivery
• Assist in developing promotional events, which focus on increasing the clientele of the spa

• Manage the visitor register to keep record of people who visit the spa on a daily basis

• Receive customer complaints and feedback, communicating same to Spa Supervisor for resolution

Skills Ability to effectively communicate in English, in both written and oral forms.

Ability to work under pressure in a fast-paced and busy environment.

Highly focused with a keen eye for detail.

Qualifications Education

High school graduate or equivalent with passes in English Language and

Mathematics mandatory.

Experience

Minimum of 2 years’ experience in a similar role.

Experience as a spa therapist is an asset.

Applications may be sent to vacancies@baygardensresorts.com no later than Thursday 24th June.

Only suitably qualified applicants may be contacted for interview.