Leisure Air Associate Deadline for applications is Wednesday 15th, September 2021

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Leisure Air Associate

The Leisure Air Associate is primarily accountable for assisting the Reservations, E-Chat and Guest Services Departments, as well as direct customers and travel agents, by providing guidance to travelers to determine destinations, identify itineraries, travel dates and costs for air reservations.ย ย ย ย  Associates must also remain abreast of changes to policies and/or procedures that may ultimately impact the client.

Leisure Air Associates are required to provide excellent customer service to all clients (internal & external), at all times.







Duties & responsibilities include but are not limited to the following:

  • Assist all departments by providing extraordinary customer satisfaction.
  • Complete travel requests with timeliness and high levels of accuracy.
  • Communicate effectively with good written and verbal skills.
  • Answer direct calls and email requests in a timely manner.
  • Perform a variety of tasks to include airline ticket refunds, rescheduling and rebooking air reservations for clients.
  • Answer phone calls from the Reservation staff, and provide accurate information on Leisure Air as required.
  • Maintain a basic understanding of other departmentsโ€™ operating policies.




  • Provide air information and assistance to various internal departments, as needed.
  • Development of Amadeus and Galileo skills as needed.
  • Provide assistance, information support and travel arrangements to resort personnel.
  • Maintain good, professional attitude, attendance and punctuality.
  • Communicate effectively, providing accurate and timely information to supervisors, peers and clients through effective written and verbal skills.
  • Uphold and maintain good conduct based on company values and policies.
  • Maintain good attendance and punctuality.
  • Complete other duties/responsibilities as may be assigned by management.







QUALIFICATIONS AND SKILLS

  • Minimum of one year reservation experience required, with complete knowledge of air in Amadeus and Galileo systems; car and hotel bookings a plus.
  • Candidate should be very computer literate and should have basic coding skills
  • Excellent in geographical knowledge.
  • Good interpersonal skills, as well as oral and written skills; solutions-oriented.
  • Must have a strong focus on quality customer service.
  • Ability to multitask and to demonstrate excellent problem-solving, organisation and decision-making skills.
  • Must have a proactive approach to work and be aggressive with follow-up/through with little supervision.







WORK HOURS AND OTHER CONDITIONS

  • Must be available to work hours/days/times associated with a shift system, including weekends, evenings, holidays, night shifts, and graveyard shifts as required by operations.
  • Must be flexible during peak seasons in order to maintain adequate, constant coverage.
  • May be required to work overtime hours as reasonably requested.
  • Associates will be required to participate in educational familiarization trips (FAMs), both locally as well as to other Caribbean destinations.

We offer a competitive compensation and benefits package.

Deadline for applications is Wednesday 15th, September 2021

E-mail resumes to

tst.croix@uvltd.com

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