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Leisure Air Associate
The Leisure Air Associate is primarily accountable for assisting the Reservations, E-Chat and Guest Services Departments, as well as direct customers and travel agents, by providing guidance to travelers to determine destinations, identify itineraries, travel dates and costs for air reservations.ย ย ย ย Associates must also remain abreast of changes to policies and/or procedures that may ultimately impact the client.
Leisure Air Associates are required to provide excellent customer service to all clients (internal & external), at all times.
Duties & responsibilities include but are not limited to the following:
- Assist all departments by providing extraordinary customer satisfaction.
- Complete travel requests with timeliness and high levels of accuracy.
- Communicate effectively with good written and verbal skills.
- Answer direct calls and email requests in a timely manner.
- Perform a variety of tasks to include airline ticket refunds, rescheduling and rebooking air reservations for clients.
- Answer phone calls from the Reservation staff, and provide accurate information on Leisure Air as required.
- Maintain a basic understanding of other departmentsโ operating policies.
- Provide air information and assistance to various internal departments, as needed.
- Development of Amadeus and Galileo skills as needed.
- Provide assistance, information support and travel arrangements to resort personnel.
- Maintain good, professional attitude, attendance and punctuality.
- Communicate effectively, providing accurate and timely information to supervisors, peers and clients through effective written and verbal skills.
- Uphold and maintain good conduct based on company values and policies.
- Maintain good attendance and punctuality.
- Complete other duties/responsibilities as may be assigned by management.
QUALIFICATIONS AND SKILLS
- Minimum of one year reservation experience required, with complete knowledge of air in Amadeus and Galileo systems; car and hotel bookings a plus.
- Candidate should be very computer literate and should have basic coding skills
- Excellent in geographical knowledge.
- Good interpersonal skills, as well as oral and written skills; solutions-oriented.
- Must have a strong focus on quality customer service.
- Ability to multitask and to demonstrate excellent problem-solving, organisation and decision-making skills.
- Must have a proactive approach to work and be aggressive with follow-up/through with little supervision.
WORK HOURS AND OTHER CONDITIONS
- Must be available to work hours/days/times associated with a shift system, including weekends, evenings, holidays, night shifts, and graveyard shifts as required by operations.
- Must be flexible during peak seasons in order to maintain adequate, constant coverage.
- May be required to work overtime hours as reasonably requested.
- Associates will be required to participate in educational familiarization trips (FAMs), both locally as well as to other Caribbean destinations.
We offer a competitive compensation and benefits package.
Deadline for applications is Wednesday 15th, September 2021
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