Come build your career with Unicomer Group!

A dynamic and fast-paced retail organization spanning 24 countries, with over 1000 stores and 16000 talented and engaged retail professionals across Latin America, the Caribbean and USA. Unicomer Group is the owner of established brands within the Caribbean, including, Courts, Optical, Ready Finance, Radio Shack and Lucky Dollar.

THE POSITION

We are recruiting for a full-time, energetic and customer-centric Client Relationship Officer (CRO) – located in the South of the island - who will market the sale of loans to individuals and microfinance sector via sales and promotion initiatives and manage the loan portfolio in line with appropriate company consumer finance standards.

The successful candidate will have key accountabilities as follows:

Achieve daily, weekly and monthly sales & revenue targets

Interview applicants to determine financial eligibility for loans

Ensure loan applications are complete and correct and repayments are calculated accurately

Counsel applicants on loan repayments policies and restrictions

Maintain and review account records, updating and categorizing them according to status changes

Updating of DA/incomplete screen daily to ensure all accounts are actioned within company’s guideline

Liaise with Supervisor/Credit Department on pending accounts

Ensure adherence to Unicomer’s systems, policies and procedures (including Cashier Manual issued by the Internal Control & Finance Departments)

Analyze potential loan markets to find opportunities to promote loan sales

Dissemination of marketing materials and information

Actively evaluates and develops sales strategies to improve the loan portfolio

Ensure that all required reports are accurate and submitted by the required timelines

Relieve/assist with cashiering as required

Any other duties deemed necessary for the smooth flow of the Cash Loan unit

THE CANDIDATE

Experience, Skills & Qualification:

Tertiary level education, preferably a Diploma or Associate Degree in Business or Finance or Related Field.

(3) Years’ experience in a similar position with an emphasis on new client acquisition and client retention.

SPECIFIC KNOWLEDGE REQUIRED:

Sales and Marketing skills

Analytical and problem solving skills

Negotiation skills

Report writing skills

Excellent customer service skills

Strong interpersonal and communication skills

Leadership skills

Competence in using Microsoft Office and Excel

Competence in analysing financial information

Ability to work in a fast-paced environment

Good networking skills

SPECIALISED TECHNIQUES/SKILLS:

Good time management skills

Able to exercise initiative and sound judgment

Results and customer service oriented and with a clear focus on quality service

Ability to analyze the financial status of customers

Good decision-making skills

WHY SHOULD YOU APPLY?

Very competitive total rewards package

Excellent growth opportunity

INTERESTED?

Please join us! Send your completed application and CV to humanresource_slu@unicomer.com