TITLE: Branch Supervisor

REPORTS TO: Branch Manager

LOCATION: Rodney Bay, St. Lucia

TYPE: Full Time

Position Overview

To contribute to the efficient operation of the branch including ensuring goods are ordered or

requisitioned on a timely basis and assisting the Manager in supervising staff whilst providing excellent

customer service.

Key Responsibilities

 Efficiently supervise the daily operations of the branch and ensure smooth functioning of

the Sales Floor.

 Process voids and clear cash tills regularly and in a timely manner.

 Approve and process any relevant discounts.

 Open and close store to ensure the hours of operation are in compliance with the

company’s regulations.

 Assist in preparing for retail seasons by ensuring that products and promotional material

including banners, signs are in stock.

 Ensure all policies and procedures are upheld.

 Ensure that products are properly merchandised and accurately priced and labelled.

 Ensure that products are replenished through the use of the company’s inventory system.

 Assist with ensuring that all stock, inclusive of both Branch stock and excess stock within the

storeroom are accounted for, in a structured, orderly manner for cycle counting purposes.

 Assist the Manager in rostering weekly staff and train and develop staff in all areas.

 Ensure the highest level of customer service and encourage others to do the same through

speech, body language, dress code, willingness to assist and product knowledge.

 Be fully knowledgeable on branch services such as Event Registry, Gift Vouchers and

Promotions.

 Effectively train employees in selling techniques, including cross-selling and substitutions.

 Maintain a clean and safe environment for staff and customers alike.

Job Requirements

Knowledge/Experience

- 5 CXC O’ Level passes including Math and English.

- Minimum 2 years’ experience supervising employees.

- Previous work experience in a fast-paced environment is an asset.

Required Competencies

- Must be able to work in a fast-paced environment and adapt to changing environments and

changing priorities.

- Demonstrate initiative, recommend improvements, and take action.

- Willing to take on additional tasks.

- Self-starter, excellent initiative.

- Positive attitude – optimist.

- Proven Teamwork and cooperation, willing to take on additional tasks.

- Communication, Interpersonal, and customer service skills.

- Quick Learner – gain knowledge of products and procedures in a short time frame.

- Knowledge of company procedures and products and retail operations.

- Speed and accuracy are equally important.

- Passion for retail.

- Simple merchandising skills.

- Demonstrate confidentiality, tact, diplomacy, and professionalism at all times.

- Overtime may be required.

Interested persons please forward resume to:

careers@excellentstoresgroup.com

Subject: Branch Supervisor – St. Lucia

Call us at +1 868 225-1010 Ext. 2126/2106

Fax#- +1 868 671-2070