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CUSTOMER SERVICE REPRESENTATIVE
At Heineken Saint Lucia Ltd., we pride ourselves on our committed, passionate and dedicated team. We are committed to a diverse and inclusive workspace that creates avenues for employees’ professional development in an environment that fosters learning and the achievement of employees’ goals. We are interested in strengthening our competitive advantage led by our People and we invite you to apply for the position of CUSTOMER SERVICE REPRESENTATIVE
AREA OF RESPONSIBILITY:
The Customer Service Representative will act as a liaison between the company and customer by, providing product/services information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
HANDLE CUSTOMER ISSUES:
Determines the issues customers are experiencing combining expertise and information
Collaborates with the sales & Operations team to understand issues affecting customers
Keeps track of customer issues and resolving rate
Sets targets for reduction of customer issues
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Identify and assess customers’ needs to achieve satisfaction
Receiving and placing customer service telephone calls. Manage large amounts of incoming phone calls, emails, and WhatsApp messages
Keep a database of customer interactions and track resolutions
Data entry and research as required to facilitate a resolution of customer problems.
Explain invoices, the invoicing process and liaise with Finance regarding receivable balance inquires and statements
Generate account codes
Open new customer accounts in Mendix
Maintain customer records by updating account information
Generate and issue void and credit overrides codes
EDUCATION & EXPERIENCE:
Preferred: Bachelor’s Degree in Business OR Management
Minimum of two (2) years’ experience in a Commercial Environment
Knowledge of Accounting techniques
Experience in FMCG or related industry an asset
Excellent communication and presentation skills
Outstanding Customer Service skills
Ability to thrive in a dynamic and fast paced environment
Ability work independently, cope with competing demands and prioritize tasks
Ability to work collaboratively cross functionally
Ability to multitask, prioritize, and manage time effectively
Ability to remain calm and reassuring under pressure
Interested applicants should apply by submitting an up-to-date CVs with certified copies of relevant qualifications and three listed references as follows.
By E-mail preferred:
Email Titled “Customer Service Representative”
For further details on this employment opportunity, visit our website at www.heinekensaintlucia.com
Deadline for Submission is Friday 27th May 2022.
Please note that only suitable applications will be acknowledged.