Position Summary

Duties and Responsibilities Include

• Processes reservations by mail, telephone, fax, or central reservation systems.
• Processes reservations from walk in sales, other hotel departments, and travel agents.
• Assist with online chat, respond in a timely and professional manner
• Know the types of services that are available as well as their location and specs.
• Knows the selling status, rates, and benefits of all packaged.
• Knows the booking policy of all operators and how to code each reservation.
• Creates and maintains reservation records by date of arrival and pick up times
• Prepares letters of confirmation.
• Communicates reservation information to the suppliers.
• Processes cancellations and modifications and promptly relays this information to admin.
• Understands suppliers and company policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Helps develop revenue forecasts.
• Prepares expected arrival lists for pickup use.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed in a timely manner
• Makes sure that files are kept up to date.
• Maintain a clean and neat appearance and work area at all times.
• Promotes goodwill by being courteous, friendly, and helpful to clients, customers, managers, and fellow employees.

• Ability to effectively communicate in English, in both written and oral forms.
• Friendly and customer centric.
• Excellent time management and multi-tasking skills are essential.
• drivers licence is an asset

Qualifications Education

• High school graduate or equivalent.

Experience

• Experience in a similar role is preferred.