FDL Pest Control Solutions – Customer Service Representative Application Deadline: Friday, 31st March 2020

FDL Pest Control Solutions - Customer Service Representative
FDL Pest Control Solutions is seeking an experienced Customer Service Representative to join our growing team. The ideal candidate will be a self-starter with the ability to work well unsupervised, as well as efficiently in a close team environment.
Job Overview:
As a Customer Service Representative, you will act as a link between the client and the office, satisfying their needs with a high level of professionalism, and according to the standards of FDL Pest Control Solutions.
Key Functions:
  • Utilise strong problem solving skills to identify the client’s concern and evaluate their needs, and communicate with Technicians to meet clients’ requirements
  • Upsell, cross sell and recommend company’s products and services to existing and potential clients to achieve sales targets
  • Contact clients to schedule and confirm service appointments, and reschedule appointments
  • Handle route details with a high level of accuracy and efficiency
  • Respond to clients’ inquiries in a timely manner and provide accurate after-sales service
  • Work with specialised software to coordinate daily operations
  • Prepare Monthly Service Reports within set time lines
  • Maintain clients’ files and accurately update their accounts with services delivered
Qualifications and Skills Required:
  • Minimum CAPE A’ Level subject passes in business related subjects plus six (6) CXC O’ Level passes inclusive of Mathematics, English Language and other business related subjects
  • Be computer literate with intermediate Microsoft Office skills
  • Minimum of three (3) years work experience
  • Be customer oriented with a pleasant disposition
  • Have excellent organisational and multi- tasking skills
  • Be a strong team player with excellent interpersonal skills
  • Ability to work in a fast- pace environment and adhere to deadlines
  • Ability to work flexible hours, weekends and/or public holidays
Please note preference will be given to suitably qualified candidates. Only shortlisted candidates will be contacted.
Application Deadline: Friday, 31st March 2020
Please submit application and up-to-date resume to:
Email: info@fdlpestcontrol.com
The email subject should read “Customer Service Representative Position”
FDL Pest Control Solutions
Customer Service Representative
Bois d’Orange, Gros Islet
P.O. Box RB2768

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