Vacancy – Junior Collections Manager

Vacancy - Junior Collections Manager
An undisclosed company in St Lucia has immediate vacancies for the following positions: Junior Collections Manager
The position available is for a Junior Collections Manager. The candidate must have strong management collection skills within the Debt Recovery Industry, be able to work under pressure and have excellent analytical skills.
Other Responsibilities include:
  • Management of own department
  • Management of all aspects of collection agents i.e. attendance, poor work performance, disciplinary procedures, monitoring of calls (Quality Assurance), emails, daily tasks and all set targets etc.
  • Daily feedback to Senior Management
  • Staff Motivation
  • Adhere to Client's Service Level Agreements
  • Maintain good working relationships with clients, debtors & colleagues
  • Analyzing of accounts on a daily/monthly/weekly basis
  • Qualification in the related field will be advantageous (Credit Management/Business Management)
  • Advanced Excel Abilities
  • Minimum 3 years Call Centre and Junior Collection management experience
  • Knowledge of Legal Processes, Compliance Laws, Debt Collection and Credit Act
  • Very Strong analytical ability
  • Experience in the Debt Collections/Debt Recovery Industry
  • Knowledge of leadership and management principles relating to the Collections and Debt Recovery Industry
  • Knowledge of Soft Collections, Legal Collections and Legal Processes would be an asset
Suitably qualified applicants may email their resume to

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