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TITLE: Branch Supervisor             

REPORTS TO: Branch Manager

LOCATION: Rodney Bay, St. Lucia

TYPE: Full Time

Position Overview

To contribute to the efficient operation of the branch including ensuring goods are ordered or requisitioned on a timely basis and assisting the Manager in supervising staff whilst providing excellent customer service.

Key Responsibilities

• Efficiently supervise the daily operations of the branch and ensure smooth functioning of the Sales Floor.
• Process voids and clear cash tills regularly and in a timely manner.
• Approve and process any relevant discounts.
• Open and close store to ensure the hours of operation are in compliance with the company’s regulations.
• Assist in preparing for retail seasons by ensuring that products and promotional material including banners, signs are in stock.
• Ensure all policies and procedures are upheld.
• Ensure that products are properly merchandised and accurately priced and labelled.
• Ensure that products are replenished through the use of the company’s inventory system.
• Assist with ensuring that all stock, inclusive of both Branch stock and excess stock within the storeroom are accounted for, in a structured, orderly manner for cycle counting purposes.
• Assist the Manager in rostering weekly staff and train and develop staff in all areas.
• Ensure the highest level of customer service and encourage others to do the same through speech, body language, dress code, willingness to assist and product knowledge.
• Be fully knowledgeable on branch services such as Event Registry, Gift Vouchers and Promotions.
• Effectively train employees in selling techniques, including cross-selling and substitutions.
• Maintain a clean and safe environment for staff and customers alike.

Job Requirements

Knowledge/Experience

• 5 CXC O’ Level passes including Math and English.
• Minimum 2 years’ experience supervising employees.
• Previous work experience in a fast-paced environment is an asset.

Required Competencies

• Must be able to work in a fast-paced environment and adapt to changing environments and changing priorities.
• Demonstrate initiative, recommend improvements, and take action.
• Willing to take on additional tasks.
• Self-starter, excellent initiative.
• Positive attitude – optimist.
• Proven Teamwork and cooperation, willing to take on additional tasks.
• Communication, Interpersonal, and customer service skills.
• Quick Learner – gain knowledge of products and procedures in a short time frame.
• Knowledge of company procedures and products and retail operations.
• Speed and accuracy are equally important.
• Passion for retail.
• Simple merchandising skills.
• Demonstrate confidentiality, tact, diplomacy, and professionalism at all times.
• Overtime may be required.

Interested persons please forward resume to:

careers@excellentstorestt.com

Subject: Branch Supervisor – St. Lucia

Call us at +1 868 225-1010 Ext. 2126/2106

Fax#- +1 868 671-2070