Excellent Stores Branch Supervisor 


TITLE: Branch Supervisor             


REPORTS TO: Branch Manager


LOCATION: Rodney Bay, St. Lucia


TYPE: Full Time


Position Overview

To contribute to the efficient operation of the branch including ensuring goods are ordered or requisitioned on a timely basis and assisting the Manager in supervising staff whilst providing excellent customer service.

Key Responsibilities

  • Efficiently supervise the daily operations of the branch and ensure smooth functioning of the Sales Floor.
  • Process voids and clear cash tills regularly and in a timely manner.
  • Approve and process any relevant discounts.
  • Open and close store to ensure the hours of operation are in compliance with the company’s regulations.
  • Assist in preparing for retail seasons by ensuring that products and promotional material including banners, signs are in stock.
  • Ensure all policies and procedures are upheld.
  • Ensure that products are properly merchandised and accurately priced and labelled.
  • Ensure that products are replenished through the use of the company’s inventory system.
  • Assist with ensuring that all stock, inclusive of both Branch stock and excess stock within the storeroom are accounted for, in a structured, orderly manner for cycle counting purposes.
  • Assist the Manager in rostering weekly staff and train and develop staff in all areas.
  • Ensure the highest level of customer service and encourage others to do the same through speech, body language, dress code, willingness to assist and product knowledge.
  • Be fully knowledgeable on branch services such as Event Registry, Gift Vouchers and Promotions.
  • Effectively train employees in selling techniques, including cross-selling and substitutions.
  • Maintain a clean and safe environment for staff and customers alike.





Job Requirements


  • 5 CXC O’ Level passes including Math and English.
  • Minimum 2 years’ experience supervising employees.
  • Previous work experience in a fast-paced environment is an asset.


Required Competencies

  • Must be able to work in a fast-paced environment and adapt to changing environments and changing priorities.
  • Demonstrate initiative, recommend improvements, and take action.
  • Willing to take on additional tasks.
  • Self-starter, excellent initiative.
  • Positive attitude – optimist.
  • Proven Teamwork and cooperation, willing to take on additional tasks.
  • Communication, Interpersonal, and customer service skills.
  • Quick Learner – gain knowledge of products and procedures in a short time frame.
  • Knowledge of company procedures and products and retail operations.
  • Speed and accuracy are equally important.
  • Passion for retail.
  • Simple merchandising skills.
  • Demonstrate confidentiality, tact, diplomacy, and professionalism at all times.
  • Overtime may be required.



Interested persons please forward resume to:


Subject: Branch Supervisor – St. Lucia


Call us at +1 868 225-1010 Ext. 2126/2106

Fax#- +1 868 671-2070

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