POSITION SUMMARY

Call Center Agent –Answer to incoming or make outgoing calls from/to the customers to address their concerns, answer questions and inquiries, set up appointments, troubleshoot problems, provide information and handle complaints regarding the organization’s products or services accordingly.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Having conversations with customers professionally and responding to customer inquiries and complaints.

Researching required information using available resources.

Handling and resolving customer questions regarding products or customer service problems and situations as needed.

Providing customers with the organization’s service and product information.

Processing forms, orders, and applications requested by the customers.

Identifying, escalating priority issues and reporting to the high-level management.

Routing inbound calls to the appropriate resources.

Following up complicated customer calls where required.

QUALIFICATIONS

Minimum knowledge, skill set and/or ability required to perform job functions:

High school degree or above.

Excellent communication skills, including verbal, reading and written skills.

Ability to work with others.

Good computer skills.

Good multi-tasking skills.

CXC English Grade 2 or better.

Excellent people skills

Highly Empathic.

Strong Critical thinking Skills.

Excellent time management skills.

If you are interested in applying for this position, please email your resume and cover letter clearly stating the position you are applying for to Cindy Henry, Assistant Contact Center Manager at Career.Center@1888goanswer.com