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LOYALTY PLAYER SPECIALIST
CAGE (St. Lucia) Ltd., is seeking a suitably qualified candidate to fill the position of Loyalty Player Specialist, according to the following criteria:
Provides reward and support services; responsible for the administrative, operational, and analytical aspects of the Loyalty program. Assists in engagement and retention to drive game play. Maintains and supports effective staff and relationships with players and agents. Provides excellent service to players and agents.
Qualifications & Experience:
Associates Degree or Diploma in Marketing or related field from a recognized institution.
Minimum of two years’ experience in a similar role.
Experience in analytical techniques in the context of loyalty programs and/or direct marketing.
Certificate in Computer Applications, including Microsoft Office Suite.
Special Job Skills & Knowledge Requirements:
Solid team player with excellent interpersonal skills who possesses the ability to communicate effectively internally and externally.
Positive, professional mindset and willingness to take initiative.
Knowledge and proficiency with Microsoft Office.
Strong organizational, project, and time management skills.
Ability to remain flexible and meet deadlines in a fast-paced environment.
1-year minimum marketing experience preferred.
Experience working with iOS and mobile device management software preferred.
Customer service savvy.
Essential Duties and Responsibilities:
Supports the Loyalty team in planning and execution of loyalty program elements that are designed to retain and engage CAGE St Lucia Loyalty Club patrons.
Prepares program reporting and distribution of reports to key stakeholders.
Evaluates performance and provide a strategic plan for improvements.
Serves as a liaison for patrons and establishments to resolve questions and issues.
Assists and recommends in the design process.
Manages inventory related to signage and promotional material.
Applications should be submitted to firstname.lastname@example.org no later than October 08, 2022.