Position Summary

Duties And Responsibilities Include

• Always monitor for incoming and outgoing guest
• Greets guests professionally and presents them with the menu.
• Informs guests about the special items for the day and menu changes if any.
• Suggest food and beverages to the guest and try to upsell.
• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (P.O.S.) system.
• Obtaining revenues, issuing receipts, accepting payments, returning the change.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Filling in for absent staff as needed
• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy etc., without egg etc.
• Communicate to the guest and help with their queries.
• Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Server food and beverage to the guest as per the course of order.
• Observes guests and ensure their satisfaction with the food and service.
• Promptly respond to guest with any additional request.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.
• Knowledge of preparation of mixed drinks for service to your customers table.
• Properly open and pour wine at the tableside.
• Adhere to grooming and appearance standards consistently.
• Must follow all policies and procedures and all company rules and regulations
• Ensure service S.O.P. is followed in detail, always to suit the guest situation and mood
• Team members are expected to work flexible shifts e.g. 7-3pm, 3-11pm and 11-7pm to name a few and are not limited to these only.
• Understands and can communicate products and services available at the resort.
• Must have some familiarity with basic cooking skills.
• Responsible for maintaining the restaurant par stock levels and side station.
• Help other areas of the restaurant such as answering telephones and decorations
• Always follow up with guest, even after their meals ensuring they enjoyed the meal period
• Close the shift on the POS terminal.

Skills