A leading, long established optical practice in St. Lucia is looking to employ a new Front Office Supervisor. This full time position, based in Castries. We are seeking candidates with managerial and supervisory experience, preferably with experience in the optical industry. Candidates must be willing to work Saturday mornings and have excellent Microsoft Office proficiency.

Primary Job Duties:

Organising and executing training programs for branch personnel

Work with the operations manager to ensure all financial procedures are being adhered too.

Evaluating employee performance and providing feedback and coaching as needed

Offering advice to patients on their optical needs/requirements and observing staff members to do the same

Work towards personal and overall branch sales targets

Recognising employee achievements and encouraging excellence in the work environment

Developing and implementing sales plans

Conducting regular sales meetings

Lead by example on providing customer service excellence and giving 1st Class Optical advice

Briefing employees on current sales goals, promotions, and other relevant information

Organising marketing activities and events for the branch

Increasing brand awareness for the company within the community

Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback

Resolving customer problems/complaints as needed

Managing budgets, allocating branch funds, and defining financial objectives

Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals

Adhering to high ethical and professional standards

Skills and Qualifications:

Management Experience, Ability to Meet Set Goals, Proven Record of Achieving Revenue Targets, Experience Growing Branch Revenues, Knowledge of Industry Rules and Regulations, Results Driven Attitude, Leadership Skills, Strong Customer Service Skills, Written and Oral Communication Skills, Human Resource Management Skills, Outstanding Organisation Skills, Attention to Detail, Advanced Skills with Microsoft Office, relevant work experience.

Competitive Re-numeration.

Please send your CV and cover note to ceostluciaeyecentre@gmail.com

Please note only short listed candidates will be contacted.