Client Relations Assistant
Boslil Bank Limited is currently seeking applications for suitably qualified persons to fill the following position.
CLIENT RELATIONS ASSISTANT GENERAL ACCOUNTABILITY To form an integral part of the client relationship management process and provide professional, personal and superior quality customer service to all existing clients and prospective clients.
KEY DUTIES & RESPONSIBILITIES
Manage relationships with clients, with the aim of providing excellent customer service and expanding the use of services provided by BOSLIL.
Facilitating the account opening process.
All calls and emails to be actioned each day
Action updates and closure requests of client accounts, as per bank’s established policy and procedure.
Prompt attendance to all queries and correspondence from clients and Correspondent Banks
Cognizant of business development opportunities and ability to refer leads to the business development unit/ department.
Extract clients/payments reports as per request.
Process monthly credit card payments.
Ensure adherence to all Due Diligence procedures as set out in bank policies when handling transactions within Delegated Limits of Authority.
Inform clients of new financial products based on their financial habits and line of business.
Market the Bank’s products.
Maintenance of clients’ account records as per established policy and procedure.
Respond to SWIFT queries upon requests
Three A ‘Levels or CAPE passes in Accounting/ Business/Economics/Finance/International Relations or equivalent combination of education and experience.
Two years relevant experience working in a similar environment would be desired.
International exposure and an understanding of international business cultures will be an asset.
Ability to connect and build relationships with customers. BEHAVIOURAL ATTRIBUTES/SKILLS
Attention to detail
Excellent Client Relationship Building, understanding your customer
Excellent communication skills, both written and verbal in both Spanish and English.
Strong organizational and time management skills
Strong interpersonal skills
Able to work well with a wide range of people
Ability to work Independently
Ability to maintain good composure
Required documents for submission, application letter, certified copies of certificates, certificate of character, two reference letters , resume. Deadline: January 28, 2022 Address: Application for the post of Client Relations Assistant Boslil Bank Limited, P.O. Box RB 2385, Rodney Bay, Gros Islet, St. Lucia Preferred method: Email: firstname.lastname@example.org