Systems Administrator/Information Technology Manager
Department:
Information Technology
Reports To:
Executive Director
Position Summary
The IT Manager is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the properties.
Additionally responsible for Information Technology issues, products, and services at the properties. Provides user training and support of all property/site systems, network enhancements, hardware and software support. Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.
Duties And Responsibilities Include
• Responds courteously and efficiently to queries and problems from guests and system users.
• Ensures cleanliness of all data equipment and computer rooms.
• Responsible for smooth functioning and co-ordination of vendors for guest internet, Property Management Systems (PMS), Point of Sale (POS), IPTV, telephony systems and other software vendors.
• Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, servers, workstations, networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling (iostat, Nagios).
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Anti-virus setup and day to day support.
• Able to plan, assign and take reports from the IT team.
• Identify and implement solutions to user challenges and concerns associated with the use of personal computer equipment.
• Ensure that policies and procedure relating to PCI compliance are updated.
• Maintain a system error/progress log book and deal with reported problems.
• Ensuring that IT audit points are implemented as per relevant Standard Operating Procedures.
• Monitor and maintain proper inventory of hardware and software license.
• Is aware of IT Security Policies and ensures implementation through regular staff training.
• Keep updated with latest hotel technology and security risks on a regular basis.
• Able to perform other IT or Systems related task assigned by management.
Skills
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills
• Must be committed to delivering high levels of customer service
• Must be a self-starter, alert, energetic, responsible and flexible
• Excellent communication and listening skills
• Ability to work under pressure
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills
• Must be flexible in working hours, including weekends, evenings and holidays
Qualifications
Education
• Degree or Diploma in Information Technology field. Along with in-depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.
• Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.
• Experience with these Hospitality related applications and or systems (PMS, POS, Key card, PBX, Voice mail).
Experience
• A minimum of five (5) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (2) years of supervisory/ managerial experience.
Applications may be sent to:
sdestang@baygardensresorts.com
Application deadline: Monday 23rd October 2017.
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