St. James’s Club Morgan Bay – Guest Services Agent Deadline Friday 6th April, 2018

St. James’s Club Morgan Bay - Guest Services Agent
Job summary
To maintain a professional, high quality customer service oriented atmosphere within the department.

Roles and Responsibilities

  • Liaise with the Guest Services Manager and Supervisors regarding work schedules and special assignments
  • Organize and assist with the preparation for guest check-in and general guest transactions
  • Review registration information for accuracy, room types and special requests
  • Verify housekeepers’ room status reort
  • Prepare and circulate guest list
  • Register, check-in and check-out guests, post and file guest information
  • Service and follow-up ongoing guest requests, inquiries and complaints
  • Prepare guest information sheets, maintain up to date knowledge on the Hotel
  • Answer guest queries and provide information on guest activities, services and entertainment in general
  • Issue and retrieve room keys, safe deposit keys and vouchers
Desired Skills
  • Possession of communication skills excellent written and verbal communication
  • Must be computer literate and proficient in using excel, word processing, spreadsheets, data bases and outlook
  • The ability to anticipate customer needs, change goals and direction quickly and multi task
  • Prior knowledge of the Opera System would be an asset
  • Proven excellent in customer service
  • Proven comfort and experience to interact effectively with all levels of management, guests and associates, employees both inside and outside the organization
  • Ability to work in a fast paced environment
  • Must have at least five (5) years experience in a similar position
  • Must have an excellent personality
  • Must be flexible with working nights, weekends and holidays
Should you meet the above requirements, and have the necessary qualifications and skills required for the positions above, please submit your applications and Curriculum Vitae on or before Friday 6th April, 2018 to:
The Personnel and Training Director St. James’s Club Morgan Bay Choc Bay, Gros Islet, St. Lucia Email: