Renwick St. Lucia - Divisional Manager, Customer Relations Team Leader & Accounts Assistant - Receivables
DIVISIONAL MANAGER - Furniture, Paper & Printing Supplies, Construction.
Purpose: This position is accountable for the achievement of all Divisional Profit Contribution, Revenue, Gross Margin, Customer Satisfaction and Supplier Satisfaction Strategic Objectives in order that RENCO achieves its Mission, Vision and Major Targets
Duties & Responsibilities
- Contribute to the Company’s Strategic Planning process; paying particular attention to the Divisional related strategic objectives and initiatives
- Contribute to the Sales & Marketing Strategic Planning process; paying particular attention to the Divisional related strategic objectives and initiatives
- Develop Annual Work Plans in line with Divisional Targets set
- Annually update individual Job Accountabilities and Performance Targets for all Direct Reports; ensuring alignment to the Division’s Strategic Plan
- Develop, in conjunction with each Direct Report, their respective Individual Development Plan (IDP) following the Performance Review as per the Performance Management System
- Constantly review the competency and performance of all team members in the Division. Provide continuous coaching and lead the implementation of each Direct Report’s Individual Development Plan (IDP).
- Constantly engage Suppliers, ensuring their respective needs are satisfied thereby driving supply
- Undertake monthly Line/Product rationalization, ensuring that existing Lines remain profitable and potential new Lines will be profitable when introduced.
- Provide input into the Purchasing process, ensuring adequate supplies of goods are always available for sale while ensuring there is minimum oversupply
- Based on the costing received from Finance, calculate prices for items in each shipment received; and recommend adjustments through discounts and specials in accordance with company pricing & discount policy thereby driving demand and gross margins.
- Plan and execute marketing and Promotion activities, in conjunction with the Team Leaders, Marketing ensuring good brand/product exposure; thereby driving demand. Constantly engage Customers ensuring their respective needs are satisfied thereby driving demand and improving Collections.
- Lead the Order Acquisition process, ensuring Sales targets are met
- Provide advice on Divisional Matters as requested or as deemed necessary.
- Prepare the Divisional monthly performance report in the Balanced Scorecard format; then lead the monthly Divisional meeting to discuss performance, ensuring there are diagnoses and prognoses for any performance variances.
JOB REQUIREMENTS & EXPERIENCE
- First degree in Business Administration/Business Management/Marketing with experience in the construction sector
- First degree or experience in construction/building trades/architecture/civil engineering in a leadership role.
- At least three (3) years’ experience in a leadership role
- Experience in sales & marketing or managing projects would be an asset
KEY COMPETENCIES
- Sound leadership skills
- Strong analytical, numerical, and planning skills
- Excellent motivator.
- Results oriented.
- Excellent Communication Skills
- Problem solving skills
- Highly organized
- Results oriented
- Personable
- Professional deportment and appearance.
Suitable applications should be emailed to employmentopportunities@renwickslu.com. NB Deadline for receiving applications is Wednesday 3oth September, 2018.
Customer Relations Team Leader
Purpose: This position is responsible for the effective and efficient running of the customer service operation which includes supervision of the customer service team and is accountable for the achievement of all Order Processing and Customer Satisfaction objectives in order that RENCO achieves its Mission, Vision and Major Targets. Duties & Responsibilities:
- To contribute to Operations Strategic Planning process, paying particular attention to the Customer Relations related strategic objectives and initiatives.
- To annually update individual Job Accountabilities and Performance Targets for all Direct Reports; ensuring alignment to the Department's Strategic Plan To develop, in conjunction with each Direct Report, their respective Individual
- Development Plan (IDP) following the Performance Reviews as per the Performance Management System
- To constantly review the competency and performance of all team members in the department. Provide continuous coaching and lead the implementation of each Direct Report's Individual Development Plan.
- To lead the order process, ensuring timely turnaround of orders to satisfy customers.
- To manage and maintain an orderly workflow according to Operations priorities
- To improve customer service experience, create engaged customers and facilitate customer base growth.
- To assist in the development of service procedures, policies and standards.
- To lead the Customer Complaints Resolution process, ensuring that customers are satisfied and their issues addressed in a timely manner.
- To keep ahead of industry’s developments and apply best practices to areas of improvement.
- To provide advice on Customer Relations matters as requested or as deemed necessary
- To lead the preparation of the Customer Relations monthly performance report; then lead the monthly department meeting to discuss performance, ensuring there are diagnoses and prognoses for any performance variances.
Job requirements & experience
- Professional Diploma or Certificate in Management/Business Administration or related field plus two (2) years of related experience in Customer Service at a supervisory level OR any equivalent combination of education and experience.
- Must possess a vehicle
- Must possess a cell phone
- Knowledge of the St. Lucia Retail Market
Key Competences
- Excellent Communication Skills
- Problem solving skills
- Customer oriented
- Detailed oriented
- Highly organized
- Sound leadership skills
- Excellent motivator
- Creative
- Results oriented
- Personable
- Professional deportment and appearance
- High level of Computer Skills (Microsoft Suite)
Suitable applications should be emailed to employmentopportunities@renwickslu.com. NB Deadline for receiving applications is Wednesday 30th September, 2018.
Accounts Assistant - Receivables
Purpose: This position is accountable for the effective and efficient Accounts Receivables processes in order that RENCO achieves its Mission, Vision and Major Targets.
Duties & Responsibilities:
- To prepare daily cash deposits and credit card deposits.
- To enter and allocate daily cash receipts batches in the cash book.
- To reconcile cash accounts and ensure all outstanding cash bills are settled.
- To reconciled credit customers accounts and ensure accounts are updated with payments.
- To research and process customer claims of invoice payment, charge account and bad debts.
- To respond and assist with accounts receivable enquires, completing investigations as deem necessary.
- To research and manage delinquent accounts; correcting any errors, initiating collection process and writing correspondence for delinquent accounts which need special handling.
- To contact customers for collection of payments based on the Accounts Receivables Report
- To update the system on receipt of payments
- To verify daily cash deposit of all Customer Service Representatives and Van-sales Representatives.
- To print and distribute customer accounts statement monthly.
- To maintain confidentiality and security of records, customers’ files and reports.
Job requirements & experience
- Associated Degree or equivalent in Accounting/Business
- At least(2) years of related experience in a similar Accounting position
- Working knowledge of ACCPAC would be an asset.
Key Competences
- Excellent Communication Skills
- Problem solving skills
- Customer oriented
- Detailed oriented
- Highly organized
- Results oriented
- Personable
- Professional deportment and appearance
- High level of Computer Skills (Microsoft Suite)
Suitable applications should be emailed to employmentopportunities@renwickslu.com. NB Deadline for receiving applications is Wednesday 3oth September, 2018.
