Position Summary

Duties And Responsibilities Include

• Processes reservations by mail, telephone, telex, cable, fax, or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Assist with Bay Gardens online chat, respond in a timely and professional manner
• Know the types of rooms available as well as their location and layout.
• Knows the selling status, rates, and benefits of all package plans.
• Knows the credit policy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determines room rates based on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Communicates reservation information to the front desk.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel’s policy on guaranteed reservations and no-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue and occupancy forecasts.
• Prepares expected arrival lists for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed in less than 48 to 24 hours.
• Makes sure that files are kept up to date.
• Maintain a clean and neat appearance and work area at all times.
• Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees.

Skills