Vacancy – Training Coordinator by August 17, 2018

Vacancy - Training Coordinator
Position Overview
A prestigious company is seeking a pro-active, energetic Training Coordinator.
The ideal candidate will be responsible for providing effective coaching and training support, enabling team members to meet and exceed sales targets and performance metrics. She/he will design and deliver innovative training programs to drive and sustain performance.
The responsibilities of the position include but are not limited to the following:
  • Responsible for continuous assessment of skill sets through call listening and other measures to ensure sales targets and conversion measures are achieved
  • Maintain and deliver training to new and experienced members covering a variety of sales skills and techniques
  • Identifying training and development needs within the organization through job analysis, appraisal schemes and regular consultation with business managers and human resources
  • Create, update and deliver all sales training in the line with business requirements (including sales and enhanced sales techniques, closing the sale, influencing skills, objection handling, negotiation, dealing with customers) using a variety of different training methods and delivery solutions
  • Designing and presenting learning not as a discrete event – a training course – but as a process that engages learners in a variety of ways over time through formal and informal channels as approved by the Director of Training
  • Prior experience in creation and delivery of soft skills training courses like objection handling, delivering excellent customer service, communication styles
  • Experience of working in a fast paced sales environment within a customer service environment
  • Excellent presentation, coaching and communication skills with the ability to present to senior stakeholders
  • Understanding of effective adult learning methodologies and tools
  • Proficient in MS Office Suite (esp. PowerPoint, Captivate) e-learning software, etc.
  • Bachelor’s Degree preferred with a minimum of 2 years’ experience in training in a call center sales environment (preferred)
  • ATD Master Trainer or CPLP certification is preferred
Please email resume and cover letter to by August 17, 2018
Only suitable candidates will be contacted for an interview.

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