Coucouks Accounting and Financial Consulting Services Inc.
Posting for a seasoned Administrative Assistant with call center experience interested in business administration as a career path.
The candidate should expect to learn and perform tasks covering all general business disciplines, such as business administration, marketing, accounting, etc.
Administrative Assistant duties and responsibilities include providing administrative support to ensure the efficient operation of the office and the work site.
Job Responsibilities:
● Organize and schedule meetings and appointments
● Maintain various contact lists and calendars up-to-date
● Produce and distribute correspondence memos, letters, faxes, and forms
● Assist in the preparation of regularly scheduled reports
● Prepare instructional memos and take ownership of standardizing procedures
● Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
● Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
● Sells additional services by recognizing opportunities to up-sell accounts, and explains new features.
● Perform various data entry assignments in Quick books and other software programs.
● Prepare forms and applications for government contracts in the United States
● Prepare and monitor invoices in Quickbooks
● Contribute to team effort by accomplishing related results as needed
● Perform various data entry tasks in various software applications (marketing,
tax, etc)
● Assist with various tasks involving social media
● Assist management with all office and administrative tasks, including but not
limited to organizing office events, requesting supplies, tracking office
inventory and supplies, etc.
General Requirements:
● Eager to learn and invest personal time in developing the skills needed to be successful in the job
● Honest with a high level of integrity and moral compass
● Able to handle long days at work while maintaining a high level of productivity
● Predispose to use applications to research questions and come up with solutions independently
● Ability or willingness to document discussion using a keyboard
● Working knowledge of G-suite (drive, sheets, documents, meet, chat)
● QuickBooks experience (basic certification required before start)
● Attention to detail and adept at reading correspondence in full
● Excellent written and verbal communication skills; telephone etiquette
● Sociable, professional, and team player
● Strong written and verbal communication skills
● Exceptional customer service skills
● Excellent time management skills and ability to multitask and prioritize work
● Positive and professional attitude
● Strong analytical and problem-solving skills.
Education, Experience, and Certification Requirements:
The ideal candidate should have an associate's degree in business administration or equivalent business experience, as well as Quickbooks experience or certification. Preference will be given to candidates with a working knowledge of QuickBooks. The
candidate must be very detail-oriented. Candidates who do not have business administration experience but can demonstrate a working knowledge of key business processes will be considered. Priority will be given to candidates who are familiar with doing business in the United States or willing to invest their own time and effort to upskill themselves will be considered.
Candidates with a self-starter mindset are encouraged to apply, especially if they are open to making the personal investment of time required to meet the job’s basic requirements during the probationary period.
Additional Job information to be considered before applying:
1. Employees are expected to work 40 hours a week and overtime when required.
2. The work week is Monday through Saturday, with two off days.
3. Working shifts are 8 hours a day. Shifts vary depending on the time of year.
4. The office is a 10-minute walk from a bus stop on the Gros Islet highway.
Walking to the office is an uphill climb.
5. Overtime is generally required from November to April.
6. The majority of work done are for clients in the United States. As such,
familiarity with the United States is an asset.
7. This is not an entry-level position. This position is ideal for someone who has
been successful working in a call center environment for over a year and is
keen on pursuing a career in business management.
8. Candidates must pass a basic spreadsheet and word processing test using
Google Sheets and Google Docs.
9. Candidate should have prior experience talking to customers in the US over
the phone.
10. Given the job requirements, the minimum probation period is 6 months
11. Candidates must demonstrate via a live certification session that they can
pass the first level of Quickbooks certification. Access to free QuickBooks
training is available for candidates to prepare.
To apply, send your resume to CAFCSHR@waynedanielcpa.com. Please ensure
that your resume highlights your call center experience, and please include two
references who have supervised you in the past and can attest to your call center
experience. Applicants need this information to be considered.
The deadline for submission is December 30th, 2023.
For questions, please contact us via WhatsApp (347 656 3648) by text or email.
