Vacancy – Collections Manager

Vacancy - Collections Manager
We are a growing company in the Financial Services industry that has an immediate vacancy for a Collections Manager for our St Lucia office. Suitably qualified candidate should have some previous experience in banking, or debt collections and must have the ability to manage a team of Collection Officer. This is an excellent position for the right candidate to join our winning team!
  • Responsible for the collection of delinquent mortgage loans.
  • Negotiate payment arrangements with customer to avoid mortgage delinquency, foreclosures and repossessions.
  • Work in accordance with consumer privacy laws and company procedures.
  • Contact debtors regarding status of account and fees past due.
  • Determine debtor’s financial ability to offer alternate payment programs and methods.
  • Perform skip tracking to locate debtors with incorrect contact information.
  • Document and maintain all incoming and outgoing collection efforts in accordance with the established standards. (E.g. Updated phone numbers, Letters & Mailing addresses).
  • Advise customers of their responsibilities under term of contract. Provide individual loan counseling on acceptable repayments terms.
  • A minimum of 3 to 5 years in Debt Collection Management role
  • Working knowledge of mortgage loan portfolio.
  • Ability to manage and motivate staff to achieve and exceed targets
  • Effective communication skills; ability to negotiate to meet objectives.
  • Be results oriented. Detail oriented and ability to follow through.
Values Required
  • Honesty
  • Responsibility
  • Dedication
  • Energy
  • Loyalty
  • Committed
  • Punctual
  • Teamwork
  • Creative
Interested persons who meet the above requirements may send their updated resume to
Additional information about the vacancy can be found on our job board at