Coconut Bay Resort & Spa – Director of Operations

Coconut Bay Resort & Spa - Director of Operations
Director of Operations
We are looking for a Director of Operations to join our team
The successful candidate must possess the following qualities.
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with local guidelines
  • Take responsibility and initiative in smooth running of all business operations
  • Create a department strategic plan which complies with and enhances the company-wide strategic plan and business plan
  • Provide effective team and project management duties, including overseeing project completion timelines, monitoring project costs, and ensuring client needs are met
  • Continuously reshape department best practices to provide highest client satisfaction
  • Provide outstanding leadership to team members, including opportunities for coaching and development, to maximise work output and work quality
  • Identify patterns and problem areas, and implement effective solutions to increase efficiency
  • Laise with superiors to make decisions for operational activities and set strategic goals
Qualification & Experience
  • Proven experience as Director of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software
  • BSc/BA in business administration or relevant field; MSc/MA will be a plus
  • Work long hours and flexibility in shifts.
  • Standing on feet for long periods of time may be required
Are You That Person? Please send a detailed resume to:
The Director of Human Resources
Coconut Bay Resort & Spa
P.O. Box 246, Vieux Fort, St. Lucia
Or email:
Only suitable applications will be acknowledged.

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