Vacancy – Office Manager by March 13, 2020

Vacancy - Office Manager

Office Manager

As the Office Manager, you will be responsible for the following duties and functions:

Coordinate the collections of membership payments from self-paying members and employer groups throughout the month
Ensure processing of member and renewal billing/invoicing
Process new membership enrollments timely and accurately
Post member payments (both new and renewal) and send receipts
Resolve member payment issues, including declined credit cards and ACH transactions
Handle communication with members concerning billing, basic membership, and service-related questions
Troubleshoot, investigate, and problem solve payment discrepancies
Support organizational change to improve, simplify, and standardize
Assist and maintain office banking services
Answer phone calls and address/refer inquiries; take messages and email correspondences as needed
Receive the public and answer questions, in person and by telephone
Responds to inquiries (internal and external) and refers, as necessary, to the appropriate person, official or department
Coordinates the pick-up and delivery of express mail & shipping services (FedEx, UPS, etc.)
Prepare outgoing mail; sort and distribute incoming mail
Compose, type, and edits correspondence, reports, memoranda and other material
Provide support to sales agents
Record-keeping (filing, scanning, etc.)
Maintain office (e.g. utilities, supplies, coordinate upkeep & repairs, if necessary)
Assist public with the use of department facilities
Ad hoc project work, as assigned
Oversees administrative personnel in the office

The Office Manager provides support to the Sales Managers and reports to the Director of International Operations.

Qualifications:

Minimum Associates Degree preferred
Computer literate
Working knowledge of Microsoft Office Suite particularly Excel
Previous administrative experience would be an asset

Requirements:

Excellent verbal and written communication skills
Must possess the ability to deal tactfully with members, public and team
Customer service experience
Ability to work effectively in a team and independently in a fast-paced environment
Commitment to achieving high work standards and service excellence
Strong regard for policies and procedures and an ability to execute company standards successfully
Provide administrative support to Sales Managers and Sales Agents
Must be motivated, mature and committed to excellence.

To perform this job successfully, the Office Manager must be able to perform each essential duty satisfactorily. The Office Manager must exhibit a pleasant and welcoming demeanor both in person and on the telephone.

Submit applications to recruitingsales758@gmail.com by March 13, 2020