Vacancy – Office Manager by March 13, 2020

Vacancy - Office Manager
Office Manager
As the Office Manager, you will be responsible for the following duties and functions:
  • Coordinate the collections of membership payments from self-paying members and employer groups throughout the month
  • Ensure processing of member and renewal billing/invoicing
  • Process new membership enrollments timely and accurately
  • Post member payments (both new and renewal) and send receipts
  • Resolve member payment issues, including declined credit cards and ACH transactions
  • Handle communication with members concerning billing, basic membership, and service-related questions
  • Troubleshoot, investigate, and problem solve payment discrepancies
  • Support organizational change to improve, simplify, and standardize
  • Assist and maintain office banking services
  • Answer phone calls and address/refer inquiries; take messages and email correspondences as needed
  • Receive the public and answer questions, in person and by telephone
  • Responds to inquiries (internal and external) and refers, as necessary, to the appropriate person, official or department
  • Coordinates the pick-up and delivery of express mail & shipping services (FedEx, UPS, etc.)
  • Prepare outgoing mail; sort and distribute incoming mail
  • Compose, type, and edits correspondence, reports, memoranda and other material
  • Provide support to sales agents
  • Record-keeping (filing, scanning, etc.)
  • Maintain office (e.g. utilities, supplies, coordinate upkeep & repairs, if necessary)
  • Assist public with the use of department facilities
  • Ad hoc project work, as assigned
  • Oversees administrative personnel in the office
The Office Manager provides support to the Sales Managers and reports to the Director of International Operations.
  • Minimum Associates Degree preferred
  • Computer literate
  • Working knowledge of Microsoft Office Suite particularly Excel
  • Previous administrative experience would be an asset
  • Excellent verbal and written communication skills
  • Must possess the ability to deal tactfully with members, public and team
  • Customer service experience
  • Ability to work effectively in a team and independently in a fast-paced environment
  • Commitment to achieving high work standards and service excellence
  • Strong regard for policies and procedures and an ability to execute company standards successfully
  • Provide administrative support to Sales Managers and Sales Agents
  • Must be motivated, mature and committed to excellence.
To perform this job successfully, the Office Manager must be able to perform each essential duty satisfactorily. The Office Manager must exhibit a pleasant and welcoming demeanor both in person and on the telephone.
Submit applications to by March 13, 2020

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