St. James’s Club Morgan Bay – Reservations Supervisor before Monday 11th February, 2019

St. James’s Club Morgan Bay - Reservations Supervisor Job Summary Directly supervises the operations of the reservations department, by ensuring the provision of the most in-depth and accurate information regarding the resorts accommodation and be intimately knowledgeable of all the resort’s developments. Roles and Responsibilities Lead and coordinate the functions of the reservations department Liaise...Read More→
St. James’s Club Morgan Bay - Reservations Supervisor
Job Summary
Directly supervises the operations of the reservations department, by ensuring the provision of the most in-depth and accurate information regarding the resorts accommodation and be intimately knowledgeable of all the resort’s developments.
Roles and Responsibilities
  • Lead and coordinate the functions of the reservations department
  • Liaise with Central Reservations, Front Office Manager and the Housekeeping Manager, to revise management report and assign hotel rooms appropriately
  • Maintain close liaison with housekeeping management to ensure that the supply of serviceable rooms reflect reservations requirements
  • Help group sales team and maintain a rooming list
  • Ensure that all batch reservations received are processed, reviewing them for cancellations, changes, special requests and VIP, repeat guests and action appropriately
  • Assist in the preparations of folios. Obtains all information required on each reservation and make note of all the special requirements
  • Be intimately knowledgeable of the Reservations system, availability, sales and blocking procedures
Desired Skills
  • Possession of good communication skills excellent written and verbal communication
  • Must be computer literate and proficient in using excel, word processing, spreadsheets, data bases and outlook
  • The ability to anticipate customer needs, change goals and direction quickly and multi task
  • Prior knowledge of the Opera System would be an asset
  • Proven excellence in customer service
  • Proven comfort and experience to interact effectively with all levels of management, guests and associates, employees both inside and outside the organization
  • Ability to work in a fast-paced environment
  • Must be able to manage bed stock
  • Understand rate and yield management
  • Must have at least five (5) years experience in a similar position
  • Must be flexible with working nights, weekends and holidays
Should you meet the above requirements, and have the necessary qualifications and skills required for the positions above, please submit your applications and Curriculum Vitae on or before Monday 11th February, 2019 to:
The Personnel and Training Director St. James’s Club Morgan Bay Choc Bay, Gros Islet, St. Lucia Email: talent.stjames@outlook.com
Only suitable applications will be acknowledged.