Rendezvous – Resort Host/Greeter Deadline for submission of applications: Monday 26th February 2018

Rendezvous - Resort Host/Greeter

Rendezvous is seeking an enthusiastic and customer focused individual to join the Concierge team as a Resort Host/Greeter.
The Resort Host/Greeter will be expected to deliver exemplary service to provide a great impression of service to arriving and departing guests, and maintain a stellar reputation and make lasting impressions. To deliver Concierge Service. To ensure guests comfort and the delivery of a personalised experience to each couple.

Major Responsibilities:

  • Responsible for the coordination required to guests’ stay - pre-arrival, arrival, stay predeparture and departure
  • Act as a host to guests and an ambassador for the resort throughout the guests stay
  • Responsible to deliver the desired experience to internal/external guests via telephone
  • To be fully informed of the resort’s services and facilities and St. Lucia in general offering suggestions and answering queries
  • Liaison with local tour operator representatives as required
  • Ensuring efficient bell services and baggage handling, storage and transfer for guests as required
  • Facilitating guests mails and sundry related items
  • Ensuring an efficient telephone and messaging service process
  • Assisting guests with special needs such as mobility and medical problems
  • Analysing information on guest satisfaction on guest satisfaction with Reception and devising and implementing strategies to enhance it

Educational and Job Qualifications:

  • Diploma in Hospitality Management
  • Minimum 3 years’ experience as a Receptionist or Bellman/Porter in a 4-star resort -
  • Must possess outstanding guest service skills
  • Good knowledge of both spoken and written English
  • Must be proficient in MS Office
  • Must be able to efficiently communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
  • Comply with resort standards and policies for efficient operation
  • Maintain standard of personal appearance and grooming
  • Must be able to work different shifts, weekends, public holidays, day or night shifts based on the business requirements

Applications should be emailed to:

HUMAN RESOURCES VACANCY: RESORT HOST/GREETER
Deadline for submission of applications: Monday 26th February 2018