TITLE: Porter/ Warehouse Attendant
REPORTS TO: Branch Manager
LOCATION: Rodney Bay, Gros Islet
TYPE: Full Time/Temporary
POSITION OVERVIEW
Reporting to the Branch Manager, the Porter/ Warehouse Attendant is responsible for ensuring goods are dispatched from the warehouse to the branch in a timely fashion. The incumbent is also responsible for offloading containers, keeping the warehouse, clean, tidy and organized and providing the highest level of customer service to customers.




KEY RESPONSIBILITIES
Assist with the offloading of containers.
Safely sort and pack both local and foreign stock in the Warehouse, in a systematic order.
Avoid damage, shrinkage or wastage of stock while handling.
Ensure items that are not in stock, not labeled, or damaged are reported to the supervisor/manager or IC.
Assist with the cycle counting for all stock within the Branch and storeroom.
Replenish goods to branch as assigned.
Handle goods with care, whether in packing goods, labeling goods, etc.
Lift boxes and assist with customer purchases, in and out the store – some may be heavy.
Is able to spot potential hazards, to ensure a clean and safe environment.
Ensure clean trolleys and baskets are readily available for customer care.
Ensures customers receive outstanding service including greeting customers; answering customers’ questions in a polite manner, asking questions to understand customers’ needs and make suggestions.
Handle customer complaints and direct the complaint if necessary to Branch management.
Is able to provide information on any specials or promotions, both in-store and online; warranties, exchange and refund policies or any other general information.
Able to provide customers with satisfactory knowledge on products within assigned area.
Provide the necessary sales tactics, such as, upselling, cross-selling, alternatives, substitutions, etc., to the customer.
Maintain a friendly attitude, always polite and pleasant.
Continuously contribute to the organization and overall maintenance of the Branch and storeroom.
Demonstrate initiative, recommend improvements, and take action. Willing to take on additional tasks.
Comply with all company policies and procedures and take initiative to hold others accountable of the same, including safety rules.




JOB REQUIREMENTS
Three CXC O’ Level passes including Math and English is preferred
Previous work experience in a fast-paced manual labor environment is an asset
Self-starter - always take initiative to assist without being asked.
Willingly contributes energy and effort.
Quick Learner – gain knowledge of products and procedures in a short time frame.
Positive attitude – optimist.
Communication, Interpersonal, and customer service skills.
Proven Teamwork and cooperation.
Maintains excellent working relationship with colleagues and management.
Excellent record of attendance and punctuality – follows regulations governing lateness and absenteeism.
Ensure professionalism at all times i.e. discouraging friends from visiting and chatting while on duty, discouraging idle chatter, no excessive phone calls, no cell phone use, no unbecoming behavior.
Speed and accuracy are equally important.
Able to lift heavy boxes.
Interested persons please forward resume to: careers@excellentstoresgroup.com
Subject: Porter/ Warehouse Attendant – St. Lucia