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The Delivery Supervisor is responsible for supervising the Operations of the Restaurant Delivery Services of Real Foods Inc and will be accountable for running a successful delivery department. The Delivery Supervisor will execute delivery plans in a highly competitive market, while incorporating best practices across the customer service, food service and delivery units.
Principal Duties and Responsibilities:
Maintain 100% quality product Delivery
To capture, monitor and evaluate Delivery KPI’s index for KFC to achieve the target set by the company to deliver in under 30 minutes.
To maintain the online portals, including Menu Portal, Delivery Platform, Payment Processing Portal.
To establish a high standard for preventative maintenance for the KFC units, negotiate motor vehicle prices and repair work and validating any repair work that needs to be done.
To ensure safety of riders and drivers is at the highest level of considerations and training is offered especially for riders for safe riding annually.
Ensure that Restaurant maps are up to date and in accordance with the standards laid out in the delivery toolkit.
Partner with the training function to review and update delivery training tools, and conduct training for the Delivery Team where necessary.
MINIMUM QUALIFICATIONS & EXPERIENCE
At least an Associate Degree in Business or Hospitality Management or equivalent.
Minimum of 3 years of professional/supervisory/customer service experience
Experience in the Quick Service Restaurant (QSR) industry would be an asset
A track record for great execution with an eye for detail
Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
Good interpersonal skills, customer-focused, analytical, and results oriented.
Possession of a valid driver’s license
Office environment; however some travelling is required for this position
All interested persons are required to email their resumes and cover letters to firstname.lastname@example.org by Thursday 22nd September 2022, with the subject “Delivery Supervisor Position”.