Coconut Bay Resort & Spa - Director of Operations
Director of Operations
SUMMARY
We are looking for a Director of Operations to join our team
The successful candidate must possess the following qualities.
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Oversee customer support processes and organize them to enhance customer satisfaction
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with local guidelines
- Take responsibility and initiative in smooth running of all business operations
- Create a department strategic plan which complies with and enhances the company-wide strategic plan and business plan
- Provide effective team and project management duties, including overseeing project completion timelines, monitoring project costs, and ensuring client needs are met
- Continuously reshape department best practices to provide highest client satisfaction
- Provide outstanding leadership to team members, including opportunities for coaching and development, to maximise work output and work quality
- Identify patterns and problem areas, and implement effective solutions to increase efficiency
- Laise with superiors to make decisions for operational activities and set strategic goals
Qualification & Experience
- Proven experience as Director of Operations or equivalent position
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with MS Office and various business software
- BSc/BA in business administration or relevant field; MSc/MA will be a plus
- Work long hours and flexibility in shifts.
- Standing on feet for long periods of time may be required
Are You That Person? Please send a detailed resume to:
The Director of Human Resources
Coconut Bay Resort & Spa
P.O. Box 246, Vieux Fort, St. Lucia
Coconut Bay Resort & Spa
P.O. Box 246, Vieux Fort, St. Lucia
Or email: employment@cbayresort.com
Only suitable applications will be acknowledged.