Boslil Bank – Information Technology Support Officer Deadline: April 8, 2019

Boslil Bank – Information Technology Support Officer GENERAL ACCOUNTABILITY In this position, the successful applicant will be responsible for maintaining primarily the integrity/security of all computer workstations, provide IT support to users and work closely with external contracted software providers. KEY DUTIES & RESPONSIBILITIES Provide first level support for Core Banking Platform Verify functionality of...Read More→
Boslil Bank – Information Technology Support Officer
GENERAL ACCOUNTABILITY
In this position, the successful applicant will be responsible for maintaining primarily the integrity/security of all computer workstations, provide IT support to users and work closely with external contracted software providers.
KEY DUTIES & RESPONSIBILITIES
  • Provide first level support for Core Banking Platform
  • Verify functionality of hardware and software components.
  • Troubleshoot hardware and software issues in person, remotely and via phone.
  • Being proactive in addressing and solving IT matters.
  • Assist personnel with installation, configuration and ongoing usability of system hardware and software.
  • Provide training to employees in IT related areas.
  • Assist in managing the work and relationship with technology vendors.
  • Administer and configure network and telephony equipment when necessary Cisco, Avaya etc.
  • Administer Antivirus and firewall systems for overall protection of the organization's computer network.
  • Provide first level support for Core Banking platform. Import /upload process runs from technology vendors e.g. Accuity, BIC Directories etc.
  • Ability to meet deadlines and manage stress effectively in high-pressure situations.
  • Maintain a record to keep track of all the events and logs. It will make work easy when they submit timely reports to the superiors.
  • Assist management in extracting and compiling strategic reports.
  • Provide daily reporting on the status of the data backups and server room ambience.
  • Conduct daily network backup operations.
  • Administer Active Directory and Windows Server Systems.
  • Offer daily operations and systems support to personnel.
  • Administer the VMware virtual infrastructure.
  • Foster knowledge of Information Security and cyber
  • threat prevention procedures.
  • Administer and configure network and telephony equipment when necessary Cisco, Avaya etc
  • Identify and escalate situations requiring urgent attention.
  • Must have an in-depth knowledge of Microsoft Office including Office 365 to be able to support the same.
  • Administer Antivirus and firewall systems for overall protection of the organization's computer network.
QUALIFICATIONS/EXPERIENCE REQUIRED
  • Bachelor Degree in Computer Science/Computer Engineering or related field.
  • MCSA (Microsoft Certified Systems Administrator) or equivalent
  • CCNA (Cisco Certified Network Associate), Oracle, Certified IT Specialist would be an asset.
  • Security Certification (Security +, CISM etc.)
  • 4+ years' experience in computer networks and systems maintenance.
  • 3+ years' experience on current network operating systems.
BEHAVIOURAL ATTRIBUTES/SKILLS
  • Adept Problem Solver
  • Strong organizational and time management skills
  • Strong verbal and written communication skills
  • Strong interpersonal skills: able to work well with a wide range of people
  • Eye for detail
Required documents for submission: Application letter, resume, certified copies of Certificates, two references.
Deadline: April 8, 2019
Address:
Application for the post of IT Support Officer

Boslil Bank Limited
P.O. Box RB 2385
Rodney Bay
Gros Islet, St. Lucia
Or Email: boslilrecruiting@boslil.com

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