Butler Manager by December 20, 2019

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Butler Manager
Role Summary
Accountable for the overall supervision of Butlers as well as the enhancement of Butler Service by incorporating new standards
introduced by SRI and Guild of Professional Butlers.

Duties & Responsibilities of the position
 Implements and ensures SRI Butler standards/SOPs are adhered to
 Investigates concerns received via online scores, letters and other sources, and provides solutions to prevent recurrences or lapses in
service delivery, while keeping the Group Butler Manager informed
 Takes the necessary action for violations and inconsistencies in duties
 Conducts regularly scheduled meetings with Butler team members
 Identifies and analyses systemic problems with resort team to determine root cause and formulate sustainable solutions
 Maintains an excellent working relationship with all team members, managers and supervisors
 Ensures room inspections are routinely conducted and documented
 Follows up to ensure that major/recurring defects are eliminated
 Resolve guest problems quickly, efficiently and courteously
 Assists with any other tasks as directed by the General Manager/Group Manager
 Reviews/audits guest information logs and actions where necessary
 Ensures that Butler ‘after stay’ comments are accurately entered and compiled at the end of each month
 Monitors and ensures cooperation and teamwork within the department and throughout the organization, especially Housekeeping,
Engineering & Maintenance and Food & Beverage
 Ensures all monthly reports are submitted and reviewed and all concerns resolved

Qualifications and Experience
 BSc. in Hotel or Business Management or equivalent
 Certification from Guild of Professional English Butler
 Minimum of two (2) years’ work experience in a similar or comparative position
 Minimum of two (2) years’ working as a Butler
If successful, a clean Police Record will be required. Interested persons should submit their applications by December 20, 2019 with curriculum
vitae via Email to:
The Recruitment and Compliance
Sandals Grande St. Lucian Spa &
Beach Resort
Email: recruitsgl@grp.sandals.com
NB: Please enter “Butler Manager” in the subject field in the email for consideration. We thank all applicants for their interest but only short
listed candidates will be contacted.

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