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Job Title: Reservations Supervisor
Reports To: Reservations Manager
Duties And Responsibilities Include
The roles and responsibilities for this position include but are not limited to the following:
Monitor employee productivity and performance and taking appropriate action when necessary to ensure departmental goals and targets are achieved
Ensure that the Reservations Department meets relevant productivity targets on call handling and conversion ratios for all product lines
Work closely with Human Resources and Management Team to address and handle any employee related matter Complete appraisal assessment with line employees within the Reservations Department alongside the Reservations Manager
Having knowledge of all Reservations procedure in accordance with international resorts reservations system
Responsible for overseeing reservations for the four properties including international, local, regional reservations, timeshare and other online facilities (live chat, extranets)
Allocate daily duties to Reservations Agents
Reviewing of all pending reservations on daily basis
Reviewing arrival reports on a daily basis
Preparing of Forecasted Occupancy Report
Responsible for facilitation of training for all incoming agents
Provide support with the formulation and enforcement of policies and procedures within the Reservations department
Liaise with the Front Office, Sales and Marketing and Weddings and Events team in regard to occupancy levels and reservations rate
Responsible for various production reports and supply to each department concerned
Monitoring telephone manners and general performance of reservations agents daily
Ensure special handling of repeat and VIP guests
Review room blocking for long stay, suites and special group requests, Out of Order/Service
Supervising of group reservations
Maintain cordial relations with commercial clients
Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action
Responsible for always ensuring a clean and neat work environment
Perform all other duties and responsibilities as assigned by the directors and management team
Ability to effectively communicate in English, in both written and oral forms.
Excellent knowledge of MS Office and marketing software (e.g. CRM)
Ability to work under pressure, working on multiple projects at once.
Possession of creative flair, versatility, conceptual/visual ability and originality.
Up-to-date with industry leading software and technologies.
High school graduate or equivalent.
Minimum of 2 years’ experience in a similar role.
Experience working in a Sales and Marketing environment would be an asset.
Applications may be sent to email@example.com no later than Tuesday 6th December 2022. Only suitably qualified applicants may be contacted for interview.