Operations Supervisor (Castries)
FULL TIME | AXCEL FINANCE LTD. | SAINT LUCIA
Job Description
You will be responsible to effectively supervise front‐line staff on a day to day basis to develop and grow our loan book. Superb management skills are critical as the Supervisor directly coaches and develops the credit and collections officers. An effective Supervisor interacts with employees and customers every day; leads by example, coaches and holds the team accountable to do what’s right for the customer.
Key R e s p o n s i b i l i tie s :
- Supervise loan officers.
- Attain branch loan production targets while maintaining acceptable delinquency levels as set by the Management.
- Conduct verifications and approvals of all loan applications.
- Participate in sales development activities.
- Liaise with collectors and lawyers regarding delinquent clients.
- Ensure high customer satisfaction levels.
Requirements
- A degree in Business Management or related discipline.
- Minimum of 4 years of supervisory / managerial experience.
- Experience in small business lending would be preferred.
- Entrepreneurial business management orientation, sales planning, strong team-building skills
- Strong probing, communication, analytical, problem solving and decision makes skills to effectively resolve complex customer and employee issues.
- Job experience with extensive customer contact, including building and maintain customer relationships.
- Ability to work efficiently in a high demand, team oriented, and fast-paced environment
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