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The Landings Resort and Spa - Assistant Restaurant Manager
The Assistant Restaurant Manager is passionate about food and customer service. He or she is a problem solver with strong work ethic and leadership skills. The Assistant Restaurant Manager understands customer satisfaction is a priority and that efficient restaurant operations makes this possible.
Reports to Restaurant Manager
Main Job Tasks and Responsibilities
- Supervise efficient working of departments and assigned shift
- Prepare weekly schedules for Restaurant and Bar
- Handle Inventory effectively
- Monitor and manage guest complaints, ensure satisfaction and administer efficient follow up for same to receive feedback
- Perform regular inspection of food and beverage preparation and presentation and maintain inventory to enhance sales
- Maintain and ensure compliance to established food quality and standards
- Manage workload and ensure effective working of restaurant activities and maintain excellent standards to meet operational expectations
- Assist, instruct and provide training to staff members to ensure smooth running of the Restaurant
- Coordinate with Restaurant Manager for everyday operation and maintain financial and administrative records
- Evaluate performance of staff
- Maintain personal records, schedules and reports for all employees
- Assist employee teams to provide excellent customer service
- Coordinate with team to meet sales target, ensure customer satisfaction and follow company procedures to increase productivity
- Ensure that all guest experiences are memorable
- Adhere to and follow operating standards in a AAA Four Diamond, Five Star Hotel
- Focus on maintaining brand standards
- Support Restaurant Manager
Qualifications/Experience
- Work experience as a Restaurant Assistant Manager or similar ole in the hospitality industry
- Familiarity with restaurant management software, like Micros
- Good Math, English and reporting skills
- Customer service attitude
- Communication and team management abilities
- Availability to work within opening ours (e.g. evenings, holidays, weekends)
- High school diploma, additional certification in hospitality is a plus
Please send all applications for hradmin@landingsstlucia.com or by hand
Deadline for submission of applications is 25th October, 2019
