The Cell – Customer Service Representative – SOUTH

The Cell – Customer Service Representative – SOUTH

Are you looking for a work environment full of fast-paced fun? Interested in an opportunity where you can put your energy and enthusiasm to work? How about a chance to learn, grow and advance with the number one Digicel retailer in the OECS?
THE CELL would like to fill the position of CUSTOMER SERVICE REP- responsible for ensuring an extraordinary customer experience with a competitive spirit and desire to meet and exceed sales goals.

This individual will be required to perform the following duties:

  • Deliver and ensure a superior level of customer service- function as a customer experience advocate
  • Welcome customers to our store, determine customer’s wants and needs through observation and interaction, build rapport with customers, upsell, thank customers & invite them to come again
  • Follow directions, absorb & execute information quickly
  • Work in a team environment to meet and exceed assigned goals
  • Multi-task in a fast paced team environment
  • Ensure the standard and image of the outlet is maintained
  • Resolve customer complaints with optimal solutions
  • Communicate marketing programs to customers
  • Assist managers with inventory maintenance
  • Manage cash drawer
  • Prepare bank deposits, balance cash drawer & reconcile
  • Stay up-to-date on the latest mobile technology and devices


  • Secondary School Completion with CXC’s or GCE O’ minimum grade level 2 in English Language and Mathematics
  • Telecommunications industry knowledge is an asset
  • Excellent interpersonal, verbal skills and attention to detail
  • Strong customer centric approach to retail
  • Upbeat demeanor, with a sales-oriented personality
  • Work in other locations as the needs of the business dictate what may be required
  • Ability to stand for long periods of time
  • Complete all aspects of opening and closing the store in accordance with written procedures
  • Proficiency in Microsoft Office
Qualified applicants are welcomed to submit a CV/Resume via email to:
Application deadline: Thursday 21st September, 2017
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