Real Foods Inc - Restaurant General Manager (KFC Rodney Bay)

• Establishes goals for the team and monitors performance and execution against targets.
• Coaches, motivates and cross trains team members on standards and procedures, making recommendations on specific areas for retraining to Field Trainer.
• Uses Leading a Shift to coach and train Shift Supervisors on shift management.
• Conducts performance evaluations twice yearly on team members.
• Champions the recognition and motivation programme, rewarding team members for service excellence and teamwork, utilizing CHAMPS cards and other tokens of appreciation.
• Improves one’s knowledge and skills by identifying on the job learning and other training.
• Proactively records progress throughout the year and meaningfully participates in the performance evaluation.
• Ensures that menu items are available and produced to standard; that the restaurant upholds cleanliness standards and that team members meet standards of hospitality and service, based on CHAMPS.
• Participates in the interviewing and selection of team members and supervisory staff.
• Ensures team members are certified with food handler’s permit from Environmental Health Department.
• Works with HR Department and Field Trainer to ensure that full staff complement is maintained 95% of the time.
• Ensures a safe working environment for team members and supervises team members in the proper use of equipment.
• Is responsible for cash handling procedures – that cash is secured in safe, cash pulls are done throughout the day, cash is deposited daily and reports are sent to the Accounts Department.
• Ensures all tools and resources are maintained and as appropriate licensed and insured according to required standards.
• Collaborates with security on duty regarding customer and team member safety.
• Proactively identifies issues/problems focusing on process improvement and takes steps to resolve these. (Sets example to other employees).
• Provide exceptional customer service to every customer while ensuring compliance to policies and procedures.
• Any other duties related to the position as assigned.

Qualifying Requirements:

• Associate’s Degree/ training in a professional/specialized area.
• Three to six (3-6) years’ experience in fast food restaurant or supervisory experience.
• Competent in the use of identified software with the ability to learn new applications.
• Health Card (A Necessity)

Skills & Other Attributes Required:

Skills:

• Interpersonal skills - Personable with the ability to build rapport with internal and external customers/stakeholders, can inspire and mitigate conflict; a proven relationship-builder.
• Communication skills - Seeks first to understand by effectively listening to others, asks relevant questions for clarification and responds appropriately, both verbally and in writing.
• Presentation and facilitation skills - Can effectively design and deliver presentations to the intended audience.
• Motivational skills - Provides opportunities to learn new skills, gives timely recognition for contributions made and finds creative ways to reward effort.

Compensation & Benefits: