Bay Gardens Resorts - Duty Manager
Department - Administration
Job Title - Duty Manager
Reports To - General Manager
Position Summary
The successful candidate will oversee all property operations during the evening shift; ensuring that the highest levels of hospitality & service are provided and representing property management in resolving any guest or property related situations.
Duties And Responsibilities Include
- Monitor and ensure compliance with all Standard Operating Procedures (SOPs) for all departments.
- Ensure all employees are in proper uniform and are properly groomed (as per grooming standards in employee handbook).
- Ensure employees are working in a safe environment.
- Assist in the response and resolution of all guest concerns and inquiries.
- Work with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest concerns.
- Promote teamwork and improved employee morale.
- Be well informed of the daily activities/events, group and VIP arrivals as well as special requests and repeat guests.
- Check accommodations, ensuring that any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations.
- Always maintain a professional and high-quality service-oriented environment.
- Occasionally assist guests with their luggage.
- Must work closely with the all departments to improve guest services and foster cross departmental communication.
- Be aware of and able to enforce all fire-life-safety procedures.
- Report any suspicious persons, activities and/or hazardous conditions to the General Manager.
- Oversee the Security Department – overseeing all hiring, scheduling, training, disciplinary and training activities.
Skills
Able to effectively communicate in English, in both written and oral forms.
Able to speak French and/or Patois is required.
Personable, customer centric and results driven with an engaging and charming personality.
Qualifications
Education
High School or equivalent education required. Associates’ or Bachelor’s Degree preferred.
Experience
Minimum of 4 years’ experience in guest services, front office or related professional field in a supervisory or managerial capacity for a 4 or 5 Star property.
Property Management Software experience required.
Applications may be sent to hr@baygardensresorts.com no later than Friday 14th September 2018. Only suitably qualified applicants may be contacted for interview.
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