Position Description: Spa Therapist / Spa Treatment Service Provider
Reporting To: Spa Manager
Scope of Role
This is an exciting opportunity to be part of the development and launch of a new wellness spa in a top
luxury resort in beautiful St Lucia. Our therapists are responsible for delivering exceptional treatments to
guests of the spa in line with the resort’s five-star standards, whilst maintaining exceptional client care,
cleaning standards, and grooming. They are also responsible for revenue generation through retail,
upselling, and cross-sales to other business centers in the spa. We are seeking therapists for both full-time
and part-time positions.
Key Areas of Responsibility
Treatment Standards/Operations
• Perform all treatments (massage modalities, body treatments and facials) at an exceptional
standard as per the spa treatment protocols and standards taught in training, while tailoring to the
client’s specific needs.
• Constantly update knowledge of products and treatment brand standards, outside of formal
training by spa partners and vendors.
• Conduct an in-depth consultation with each guest prior to treatment, ensuring medical history,
needs and concerns are identified.
• Protect guest privacy at all times.
• Use the correct quantities of products as specified by the manufacturer and not exceed that
amount.
• Maintain linen and product levels in the treatment rooms, ensuring trolleys are stocked, clean, and
organized as per the spa standards.
• Follow treatment room opening and closing procedures correctly, reporting any maintenance
issues to the Duty Manager.
Spa & Retail Sales
• Achieve retail sales targets as set by the Spa Supervisor.
• Make aftercare recommendations at the end of every treatment, linking with client concerns and
offering to prepare products at reception for purchase.
• Encourage clients to return to the spa by recommending ongoing treatment programs and cross selling other business centers in the spa.
• Maintain a sound knowledge of all treatments, packages, and any promotions.
• Participate in demonstrations/events as required.
• Ensure that daily sales figures are accurately recorded.
Guest Relations
• Maintain the highest standard of guest service by following spa protocols and displaying genuine
care and attention to detail.
• Consistently record guest preferences, accurately updating guest profiles and communicating any
relevant information to colleagues.
• Ensure confidentiality at all times, including data protection, medical details, and any information
provided in confidence by the guest.
• Report any guest complaints to the Spa Supervisor so that they can be handled promptly and
effectively.
Health, Safety & Hygiene
• Perform all treatments in a professional, hygienic, and safe manner for all guests, updating
knowledge and training regularly.
• Responsible for the cleanliness, sterilization, and hygiene of all equipment, products, and linens
in the treatment and preparation areas, following spa protocols.
• Day-to-day responsibility for equipment, products, cleanliness, and hygiene of the treatment and
preparation areas.
• Receive training on all relevant legislation pertaining to the Health and Safety at Work Law and
Health and Hygiene standards.
• Act responsibly at all times in relation to personal safety along with the safety of colleagues and
guests of the spa.
• Support the Spa Attendants where required in maintaining cleanliness and hygiene in the spa
facilities.
General
• Maintain a high standard of appearance and personal hygiene.
• Always be punctual and prepared in advance of treatments.
• Support all departments in the spa, including covering reception and spa attendant duties as and
when required.
• Adhere to training and attend all training courses as deemed necessary.
Candidate requirements
• Candidates must have strong interpersonal skills and appealing demeanor. They must have at
least 2 years of experience at a luxury hotel, spa or resort as a spa therapist. All must be licensed
by St Lucia Allied Health Council. They must have excellent training credentials including a spa
therapist certification and able to demonstrate excellent skills and knowledge of current products
and practices.
• Full-time roles will require a 40-hour work week. Part-time roles are available on-site and on call, hours will be agreed with the Spa Manager. Candidates must be available for a paid full time on-boarding and training program September 16th
- 30th,
Compensation
• A competitive base salary along with bonus and commission will be offered to the right
candidate commensurate with candidate experience. There is also a strong benefits
package including a continuous training program.
Please send application to : dana@ladera.com
