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Are you looking for an exciting career opportunity? Windjammer Landing Villa Beach Resort is in search of enthusiastic, dynamic Sales Associates with proven sales record.
Department: Sales & Marketing
The Reservations Sales Agent is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize room revenue according to Windjammer Landing standards. He/she is also responsible for participating in the monthly Rooms Revenue meeting.
Answer all incoming calls promptly, in an attentive, courteous and efficient manner.
Answer guest inquiries about hotel services, facilities and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
Enter reservations into the property management system according to standard operating procedures.
Communicate and work closely with the Sales Department concerning group bookings.
Maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
Attend and give input on trends and opportunities to maximize revenue.
Complete forecasts as required by management.
Post no-show revenue daily, if required at property.
Process travel agent checks, if required at property.
Be able to perform all duties of Guest Services Agent and assist at the front desk as needed.
Communicate availability to travel partners.
Call for occupancy at area hotels.
File reservations and group contracts.
Review Reservations logbook and Guest Request log on a daily basis.
Process advance deposit/balance sheet.
Process brochure requests.
Forecast packages according to hotel standards.
Research travel agent commissions
Education level required
Experience in a hotel or a related field preferred.
Remuneration package will be discussed during the interview process.
Please send resume to firstname.lastname@example.org or
To: The Department of People and Culture
Windjammer Landing Villa Beach Resort
P.O. Box: 1504
Deadline date: March 31, 2021