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Rain Forest Adventures invites applications from suitably qualified persons for the position of Adventure Specialist. The incumbent will be responsible for introducing guests to Rain Forest Adventures’ attractions, such as the history of the forest’s Flora/Fauna and other areas of interest through the zip line, tram, trail and bird watching tours.
KEY JOB RESPONSIBILITIES:
Conduct tours (Tram/Zip line/ Trail tours etc.)
Educate guests about the history of the forest (Flora/Fauna).
Conduct line check which includes (cables, zip line platforms etc.).
Assist guests in suiting and un-suiting of harnesses/safety gear.
Greet guests at arrival of taxis and conduct orientation (content of tour, ticket booth, restaurant, restrooms, safety etc.).
Ensure guests fill out all waiver forms and other documents.
Provide and advise for items if needed (repellant, ponchos, locker rooms for bags/personal items etc.) before tour.
Provide information and facts whilst on tour and other information that may be of interest to guests.
Answer any questions guests might have within the scope of work.
Ensure guests’ safety and that they adhere to rules and safety regulations whilst on tour.
Ensure guests’ safe departure after tour.
Report any incidents/accidents immediately to Health and Safety Officer and Head of Department.
Promote RFA’s product offerings, including photo and souvenir shops.
Encourage guests to provide feedback on social media platforms.
Maintain the highest level of confidentiality related to company information.
Maintain performance standards as set by management.
Perform any other related duties as may be assigned by the Team Lead and Guides Coordinator.
QUALIFICATIONS, SKILLS & EXPERIENCE:
High School Diploma with minimum 5 CXC passes including English and Mathematics.
Certification in CPR and First Aid is an asset.
Good customer service and communication skills.
Ability to create a fun, friendly and enthusiastic atmosphere.
Ability to speak loudly and clearly.
Must be comfortable with people from all different walks of life/background.
Ability to retain and share information.
Ability to respond to unexpected situations quickly and effectively.
Ability to organize people and lead large groups.
Applications inclusive of resume and certified copies of relevant qualifications should be emailed to: firstname.lastname@example.org no later than Thursday, July 14th, 2022.