Massy Stores – After-Sales Manager Closing date for applications: Friday October 19, 2018

Massy Stores – After-Sales Manager
This position reports directly to the Divisional Head Warehousing and Distribution
Main Responsibilities
  • Follow-up and resolve all customer requests and complaints and report on trends
  • Ensure technician appointment system is in place maximizes cost saving whilst ensuring service levels are not compromised.
  • Ensure the necessary protocol is adhered to when visiting customers’ residence for assessment and repairs
  • Maintain and build on sales to ensure department profitability
  • Establish long and short terms sales and profit objectives for the department
  • Effectively use of Spares Management system to manage stock levels and the ordering of parts
  • Work closely with purchasing team to establish any potential product quality issues and provide feedback to the manufactures outlining such
  • Identify and evaluate suppliers to ensure the purchase of quality replacement parts, negotiating for the best prices
  • Ensure that all parts returned as defective or under warranty are properly coded and inventories so that all credits are received from the manufacturer
  • Check, inspect and authorize all necessary orders, picking slips, requisitions and purchase orders
  • Ensure all incoming parts are checked for conformity and price and return any non-conforming or damaged parts
  • Supervise the work of the department’s staff ensuring that all targets, repairs and sales are accomplished in a timely manner.
Requirements
  • BSc in Business Management or related discipline AND
  • Three (3) years retail work experience
Qualified Candidates should submit applications to: humanresouces.slu@massygrop.com
Closing date for applications: Friday October 19, 2018