Dax Wholesale & Retail – Floor Supervisor Deadline for submission of applications: 15th April 2018

Dax Wholesale & Retail - Floor Supervisor
Duties:
To assist Management in the effective running of the Supermarket and ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism whilst achieving profitability in line with budget
Duties and Responsibilities
  • Reconcile shift report with actual cash from cashiers
  • Ensure all goods are merchandised according to planogram
  • Take positive action to meet department objectives and targets
  • Participate in stock taking
  • To be proactive in maximizing sales and generating revenue
  • To input new ideas for service and products to maintain competitive and leading edge
  • To be an effective communicator with customers at all levels of the business
  • Reorder inventory in a timely manner to avoid stock out from warehouse
  • Assist Management in the control of wage costs in line with budgetary requirements
  • Support Management in the implementing and/or following of procedures concerning recording of stock movements e.g. correct charging of items and billing
  • To ensure security, functionality and proper handling of company property in the department
  • To ensure stock items at the Supermarket are always within expiry date
  • To monitor, anticipate and react to customer needs consistently to ensure maximum customer satisfaction
  • To take prompt action to resolve complaints according to company policy
  • To build positive relationships with customers to ensure customer satisfaction
  • To ensure high standards of cleanliness throughout the Supermarket
  • To coach individual team members to develop their skills and maximize performance
  • To give clear direction and guidelines to team members
  • To assist in the resolution of performance problems as necessary and in line with company policy
  • To motivate and be proactive in encouraging team commitment and spirit
  • To delegate and manage distribution of workload effectively
  • To communicate effectively through various methods such as regular briefings/meetings and individual discussions
  • To ensure appearance of team members is according to company policy

Qualifications and Preferred Skills

  • Previous experience working in a supermarket would be an asset
  • Demonstrable experience of delivering excellent customer service
  • Good communication skills, outgoing personality
  • Ability to work within team and supervise a team
  • Ability to work under pressure
  • Excellent customer care skills
  • Good time management and ability to prioritise effectively
  • Able to delegate effectively
  • High standards of honesty and integrity
  • Strong personality, “thick skinned” and able to deal calmly and confidently with a diverse range of customers.
  • Hard working and reliable, with a strong work ethic
  • Flexible/adaptable and calm under pressure
  • Open and receptive to new information

Salary

A competitive compensation package will be offered to commensurate with qualifications and experience.
Method of Application:
An Application should be accompanied by a detailed Curriculum Vitae, two referees and should be sent to the following email address: daxwholesale.retail@daxslu.com
Deadline for submission of applications: 15th April 2018
Please note that only suitable applications will be acknowledged.