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THE COMPANY
Come build your career with Unicomer Group!
A dynamic and fast-paced retail organization spanning 24 countries, with over 1000 stores and 16000 talented and engaged retail professionals across Latin America, the Caribbean and USA. Unicomer Group is the owner of established brands within the Caribbean, including, Courts, Optical, Ready Finance, Radio Shack and Lucky Dollar.
THE POSITION We are recruiting for a full-time, energetic and customer-centric Client Relationship Officer (CRO) – located in the South of the island – who will market the sale of loans to individuals and microfinance sector via sales and promotion initiatives and manage the loan portfolio in line with appropriate company consumer finance standards. The successful candidate will have key accountabilities as follows: Achieve daily, weekly and monthly sales & revenue targets Interview applicants to determine financial eligibility for loans Ensure loan applications are complete and correct and repayments are calculated accurately Counsel applicants on loan repayments policies and restrictions
Maintain and review account records, updating and categorizing them according to status changes Updating of DA/incomplete screen daily to ensure all accounts are actioned within company’s guideline Liaise with Supervisor/Credit Department on pending accounts Ensure adherence to Unicomer’s systems, policies and procedures (including Cashier Manual issued by the Internal Control & Finance Departments) Analyze potential loan markets to find opportunities to promote loan sales Dissemination of marketing materials and information Actively evaluates and develops sales strategies to improve the loan portfolio Ensure that all required reports are accurate and submitted by the required timelines Relieve/assist with cashiering as required Any other duties deemed necessary for the smooth flow of the Cash Loan unit
THE CANDIDATE Experience, Skills & Qualification: Tertiary level education, preferably a Diploma or Associate Degree in Business or Finance or Related Field. (3) Years’ experience in a similar position with an emphasis on new client acquisition and client retention. SPECIFIC KNOWLEDGE REQUIRED: Sales and Marketing skills Analytical and problem solving skills Negotiation skills Report writing skills Excellent customer service skills Strong interpersonal and communication skills Leadership skills Competence in using Microsoft Office and Excel Competence in analysing financial information Ability to work in a fast-paced environment Good networking skills
SPECIALISED TECHNIQUES/SKILLS: Good time management skills Able to exercise initiative and sound judgment Results and customer service oriented and with a clear focus on quality service Ability to analyze the financial status of customers Good decision-making skills WHY SHOULD YOU APPLY? Very competitive total rewards package Excellent growth opportunity INTERESTED? Please join us! Send your completed application and CV to humanresource_slu@unicomer.com The deadline for receiving applications is Wednesday, 27th October 2021.