Velox Performance – Supervisor Deadline: September 12th, 2019

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Velox Performance - Supervisor Deadline: September 12th, 2019
Velox Performance - Supervisor
Call Center Supervisor Velox Performance is seeking for a dedicated Supervisor.
Supervisor’s Responsibilities:
  • Manage a team
  • Motivate and encourage agents through positive communication and feedback
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction
Requirements:
  • High School Diploma or equivalent
  • Call center, customer service, or supervisory/ managerial experience is required.
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Ability to coach, train, and motivate employees and evaluate their performance would be an asset
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
Please send all applications to veloxperformance@gmail.com
Subject: Supervisor Vacancy
Deadline: September 12th, 2019