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The St. James’s Club Morgan Bay St. Lucia is seeking to recruit experienced talent to join our happy team of employees. We are currently taking applications for the position of Reservations Supervisor.
Directly supervises the operations of the reservations department, by ensuring the provision of the most in-depth and accurate information regarding the Resort’s Accommodation and be intimately knowledgeable of all the resort’s developments.
ROLES AND RESPONSIBILITIES
Lead and coordinate the functions of the reservations department.
Liaise with Central Reservations, Front Office Manager and the Housekeeping Manager, to revise management report and assign hotel rooms appropriately.
Maintain close liaison with housekeeping management to ensure that the supply of serviceable rooms reflect reservations requirements.
Help group sales team and maintain a rooming list.
Ensure that all batch reservations received are processed, reviewing them for cancellations, changes, special requests and VIP, repeat guests and action appropriately.
Assist in the preparation of folios. Obtains all information required on each reservation and make note of all special requirements.
Be intimately knowledgeable of the Reservations system, availability, sales and blocking procedures.
Possession of good communication skills excellent written and verbal communication.
Must be computer literate and proficient in using excel, word processing, spreadsheets, data bases and outlook.
The ability to anticipate customer needs, change goals and direction quickly and multitask.
Prior knowledge of the Opera System is a must.
Proven excellence in customer service.
Proven comfort and experience to interact effectively with all levels of management, guests, and associates, employees both inside and outside the organization.
Ability to work in a fast-paced environment.
Must be able to manage bed stock.
Understand rate and yield management.
Must have at least five (5) years experience in a similar position.
Must be flexible with working nights, weekends and holidays.
Should you meet the above requirements, and have the necessary qualifications and skills required for the positions above, please submit your applications and Curriculum Vitae on or before Wednesday 26th October, 2021.
The Personnel and Training Director
St. James’s Club Morgan Bay
Choc Bay, Gros Islet, St. Lucia
Only suitable applications will be acknowledged