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Vacancy: Night Manager
Reports to: General Manager
Hours: Flexible (mainly 11 pm to 7:00 am shift)
Night Manager will represent the Management during the night. The Night Manager also assists the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
The Night Manager provides leadership and support to all members of the Front Office and all other staff who work the Graveyard shift. Enforces the Hotels Standards of Excellence in all areas supervised.
DUTIES AND RESPONSIBILITIES:
Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed.
Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
Conduct briefings for all staff during Night Shift.
Inform all Overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
Maintain a professional and high quality service oriented environment at all times.
Act as manager on duty for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
Manage the night shift in the department ensuring all employees perform the tasks assigned to them and coordinate Front Office activities with other departments.
Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.
Resolves guest issues and brings them to the attention to the General Manager and other respective managers.
Must actively participate in the decision making process on guest relocation for nights when over-capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.
Monitor and develop team member performance to include, but not limited to, providing supervision, delegating nightly work, conducting training, conducting counseling and evaluations and delivering recognition and also reward.
Ensure the accurate completion of the daily night audit in a timely fashion.
Must be able to perform the full night audit.
Oversee preparation of daily summary reports.
Should demonstrate Initiative, Problem Solving, Leadership and Team Building Skills.
Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
Be aware and able to enforce all fire-life-safety procedures.
Remain current in all updates with regards to new procedures and training.
Report any suspicious persons, activities and/or hazardous conditions to the Loss Prevention department and/or the Front Office Manager.
Superb communication and conflict resolution skills is a must. Ability to communicate in a foreign language would be an asset. Empathy, professionalism and great judgement are imperative in order for the Night Manager o represent himself on behalf of hotel management.
Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
Previous Front Office/ Night Audit experience in supervisory/management capacity in a Mid scale or Luxury property is required.
ARE YOU THAT PERSON?
Please submit your resume to firstname.lastname@example.org. Kindly indicate the position applied for as the subject of the e-mail. Deadline for submission is Friday 20th May, 2022. Please be informed that only shortlisted candidates will be contacted.