Vacancy: Director of Operations
Reports to: General Manager
Rank: Second in command
Schedule: Six days a week; flexible working hours

POSITION SUMMARY:
We are searching for an experienced director of hotel operations to organize and manage our hotel’s day-to-day operations and oversee guest services. You will manage the company’s procedures and guide its employees to ensure it is well-coordinated and productive. You will collaborate closely with the front office, reservations, housekeeping, laundry, security, spa, boutique, tours desk and other department heads to ensure that operations are running smoothly and all budget goals are met. Our ideal candidate has previous experience managing a team, preferably in hospitality or hotel management in a similar capacity. If this sounds like you, please apply today
SUMMARY OF DUTIES AND RESPONSIBILITIES:
Create and implement methods to guarantee that guests have a great experience that exceeds guest satisfaction expectations including responding to Trip Advisor and Internal Guests Reviews
Collaborate with front office, food and beverage, and other department heads to ensure that operations are running smoothly
Maintain complete knowledge of the hotel's inner workings, including room rates, rooms operations, hotel policies, availability, and profitability strategies
Incorporate guest satisfaction into staff meetings, with a focus on coming up with new methods to enhance performance over time
Coordinate with human resources to interview, hire, and train hotel operations staff to ensure that all departments run well JOB

REQUIREMENTS
Bachelor’s degree in Hospitality Management
5+ years of experience in the hospitality field, preferably in a full-service hotel
Proven track record of managing a team in a hospitality or hotel management role
Excellent leadership skills, analytical skills, and communication skills
Proficient computer skills and knowledge of Microsoft Office
Knowledge of RDP Reservation system would be an asset
ARE YOU THAT PERSON?
Please submit your resume to employment@cbayresort.com. The Labour Commissioner should also be copied on the e-mail as well: joseph.joseph@govt.lc
Kindly indicate the position applied for as the subject of the e-mail. Deadline for submission is Friday 10th March, 2023. Please be informed that only shortlisted candidates will be contacted.