Vacancy Client Relationship Officer The deadline for receiving applications is Wednesday, 27th October 2021.

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THE COMPANY
Come build your career with Unicomer Group!
A dynamic and fast-paced retail organization spanning 24 countries, with over 1000 stores and 16000 talented and engaged retail professionals across Latin America, the Caribbean and USA. Unicomer Group is the owner of established brands within the Caribbean, including, Courts, Optical, Ready Finance, Radio Shack and Lucky Dollar.



THE POSITION
We are recruiting for a full-time, energetic and customer-centric Client Relationship Officer (CRO) – located in the South of the island - who will market the sale of loans to individuals and microfinance sector via sales and promotion initiatives and manage the loan portfolio in line with appropriate company consumer finance standards.
The successful candidate will have key accountabilities as follows:
Achieve daily, weekly and monthly sales & revenue targets
Interview applicants to determine financial eligibility for loans
Ensure loan applications are complete and correct and repayments are calculated accurately
Counsel applicants on loan repayments policies and restrictions



Maintain and review account records, updating and categorizing them according to status changes
Updating of DA/incomplete screen daily to ensure all accounts are actioned within company’s guideline
Liaise with Supervisor/Credit Department on pending accounts
Ensure adherence to Unicomer’s systems, policies and procedures (including Cashier Manual issued by the Internal Control & Finance Departments)
Analyze potential loan markets to find opportunities to promote loan sales
Dissemination of marketing materials and information
Actively evaluates and develops sales strategies to improve the loan portfolio
Ensure that all required reports are accurate and submitted by the required timelines
Relieve/assist with cashiering as required
Any other duties deemed necessary for the smooth flow of the Cash Loan unit



THE CANDIDATE
Experience, Skills & Qualification:
Tertiary level education, preferably a Diploma or Associate Degree in Business or Finance or Related Field.
(3) Years’ experience in a similar position with an emphasis on new client acquisition and client retention.
SPECIFIC KNOWLEDGE REQUIRED:
Sales and Marketing skills
Analytical and problem solving skills
Negotiation skills
Report writing skills
Excellent customer service skills
Strong interpersonal and communication skills
Leadership skills
Competence in using Microsoft Office and Excel
Competence in analysing financial information
Ability to work in a fast-paced environment
Good networking skills



SPECIALISED TECHNIQUES/SKILLS:
Good time management skills
Able to exercise initiative and sound judgment
Results and customer service oriented and with a clear focus on quality service
Ability to analyze the financial status of customers
Good decision-making skills
WHY SHOULD YOU APPLY?
Very competitive total rewards package
Excellent growth opportunity
INTERESTED?
Please join us! Send your completed application and CV to humanresource_slu@unicomer.com
The deadline for receiving applications is Wednesday, 27th October 2021.

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