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The Training Manager develops and administers training programs for employees, assesses training and development needs for the property, helps individuals and groups develop skills and knowledge, creates training manuals, presents in-person training sessions and monitors training for effectiveness.
DUTIES & RESPONSIBILITIES:
Oversees training programmes that include web-based seminars, printed manuals, group sessions, training videos, and more;
Determines training needs and requirements for an organisation or group by meeting with managers, talking with employees, or administering surveys;
Presents in-person and online training sessions or hires qualified personnel to do so;
Monitors training programmes, SOPs and manuals to ensure that they are effective and up-to-date and makes updates as necessary;
Works with managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments;
Manages costs for all programmes and publications in order to report to organisation executives regarding a return on investment
Keeps current on the activities and needs of the industry by attending regular meetings, conferences, and seminars;
Maintains understanding of new educational and training techniques and methods;
SHOULD ALSO POSSESS THE FOLLOWING SKAs:
Ability to work well in a high pressure environment;
Ability to interact effectively with a wide range of staff throughout the company;
Ability to adapt and respond to changing work situations and environments;
Excellent organizational and planning skills;
Knowledge of teaching and the ability to design courses;
Strong presentation skills;
Strong Customer Service Skills;
Attention to detail;
Proven work experience as a Training Manager at a luxury hotel property or other establishment;
REQUIREMENTS FOR THE POSITION:
Bachelor's Degree in Human Resource Development or related field;
Proficiency in Microsoft Office;
Ability to work on multiple projects simultaneously.
Strong analytical and critical thinking skills.
Broad knowledge of training and development principles.
Compensation will be influenced by the successful candidate’s qualification, experience and skill.
Please submit a comprehensive CV to: firstname.lastname@example.org no later than November 11th, 2021.
We thank you for your interest in the position. However, only suitable applicants will be shortlisted and contacted.