Excellent Stores St. Lucia – Customer Service Representative (CSR)

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Excellent Stores St. Lucia - Customer Service Representative (CSR)
TITLE: Customer Service Representative (CSR)
REPORTS TO: Branch Manager
LOCATION: Rodney Bay, St. Lucia
TYPE: Full Time
Position Overview
The CSR will provide the highest level of customer service to customers in addition to contributing to the efficient operation of an assigned area of responsibility.
Key Responsibilities
  • Ensure the highest level of customer service, ensuring that every customer is acknowledged and greeted, giving the personal touch, calling customer by name, if known.
  • Ask questions to determine customer’s needs and suggests alternatives in the case that the specific item is not available.
  • Effectively upsell products and suggest complimentary items in order to cross-sell.
  • Handle customer complaints promptly and with tact and diplomacy. Ask appropriate questions to get to the root of the problem and suggest alternative solutions.
  • Maintain a friendly attitude, always polite and pleasant.
  • Maintain a professional phone manner. Minimize the need to have a customer on hold.
  • Troubleshoot returned merchandise from customers, diagnose problem, provide recommendations for problem resolution and or repair/replacement recommendation.
  • Maintain thorough knowledge of all products within the store, especially in assigned area.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Be able to identify slow or fast moving items, ensuring that products are properly displayed, priced, coded, and clean. Signage must relate to products displayed.
  • Ensure clean trolleys and baskets are readily available for customer use.
  • Aware of the security of products against shoplifting as well as the procedures in thwarting theft.
  • Always up to date with current specials and promotions, whether in store or online.
Job Requirements
  • Three CXC /O’level passes including Math and English.
  • Sales and customer service attitude. Able to upsell and cross-sell.
  • Strong communication skills, excellent listening skills.
  • Strong interpersonal skills.
  • Ability to diffuse ‘difficult’ situations with tact and diplomacy.
  • Excellent team work skills.
  • Professionalism over the phone and in-person.
  • Well-groomed and model of good behaviour.
  • Excellent attendance and punctuality record.
Interested persons please forward resume to:
Subject: Customer Service Representative – St. Lucia
Call us at +1 868 225-1010 Ext. 2126/2106
Fax#- +1 868 671-2070

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