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Axcel Finance - Customer Service & Sales Representative (Vieux Fort)
Title: Customer Service & Sales Representative (Vieux Fort)
AXCEL FINANCE is the leading regional microfinance institution in the English speaking Caribbean with branches in 6 countries. We are dedicated to providing high quality and innovative financing solutions for under‐served markets. By deploying capital in a responsible manner, we enable economic investment and social mobility of our clients in the communities we serve.
As a Customer Service & Sales Representative you will be responsible for customer acquisition and driving client base growth. This position involves calling potential clients, screen applications, and explain the company’s products. Must be energetic, well‐spoken, and eager to generate and increase revenue. You will deliver legendary customer service to all customers by ensuring they experience efficient and courteous service that exceeds their expectations.
Key Responsibilities:
(i) Explain the Company’s products, current promotions, and processes to clients
(ii) Qualify customers and process applications
(iii) Provide post‐sale support
(iv) Participate in sales development activities
(v) Build rapport with customers through friendly, engaging communication
(vi) Respond swiftly and courteously to customer complaints or inquiries
Work Hours: 9:30‐ 5:30 pm Monday‐Friday and 9:00‐1:00 on Saturday
Qualifications/Traits:
- Previous experience in outbound call center, inside sales experience, or related sales experience preferred
- Excellent communication skills and attention to detail
- Performance & Target driven
- Possesses an energetic, outgoing, and friendly demeanor
Interested persons are invited to submit their application via www.axcelfinance.com/careers
